Maintenance Manager - McLeRoy Inc - Zebulon, GA
(2020-11)
- Completed service work for residential and commercial rentals, ensuring timely resolution of maintenance requests
- Coordinated 3rd party vendors for completion of punch lists on vacant properties, reducing turnaround time for occupancy
- Applied general knowledge of electrical, plumbing, HVAC, and structural framing to troubleshoot and resolve maintenance issues
- Coordinated capital expense projects for remodels, ensuring projects were completed on schedule and within budget
Unit Manager - Waffle House Inc
(2008-03 - 2020-11)
- Managed day-to-day operations of a twenty-four hour restaurant, ensuring smooth service and customer satisfaction
- Oversaw human resources, training, payroll, inventory control, and budgeting to optimize operational efficiency
- Maintained eleven years of revenue growth year over year and achieved consistent positive contributions on profit and loss reporting
Surveillance Officer - Norwegian Cruise Lines
(2004-06 - 2008-02)
- Conducted real-time observations of hotel, casino, and navigational surveillance to ensure safety and compliance
- Reported issues concerning passenger and crew safety and security matters, contributing to a secure onboard environment
- Collaborated one-on-one with local, state, and federal law enforcement to investigate crimes at sea, supporting successful case resolutions
- Assisted in maintenance and installation of CCTV equipment throughout vessels, enhancing surveillance capabilities
Organized External Theft Investigator - TJX Companies
(2001-08 - 2004-06)
- Investigated cases concerning internal and organized theft across Marshalls, Home Goods, and TJ Maxx, leading to successful recoveries
- Conducted routine audits to build cases involving refund fraud, fraudulent store credit, stolen checks, and credit card fraud, strengthening loss prevention
- Worked with local authorities to successfully prosecute numerous individuals and crime groups, reducing theft incidents
Project Manager - Musicland Group
(1996-09 - 2001-08)
- Coordinated logistics of all contractors for store remodels, new builds, and store closings, ensuring project milestones were met
- Communicated issues with corporate regarding delays due to local permitting, supplies, and staffing, minimizing project disruptions
- Collaborated with local management in training staff to successfully execute company vision and operational standards
