Brandon Rieder

Supports owners over the phone with booking reservations, account questions, exiting their contracts, and other forms of customer support. Effectively communicates with team members to help owners; keeps accurate records of call interactions and send requests to Supervisors when necessary. Emphasis on punctuality.

Customer Support at Zealandia Holding Company (2024-01 – Present)

Supports owners over the phone with booking reservations, account questions, exiting their contracts, and other forms of customer support. Effectively communicates with team members to help owners; keeps accurate records of call interactions and send requests to Supervisors when necessary. Emphasis on punctuality.

Customer Service Specialist at Asheville Vapor (2022-03 – 2024-01)

• Open the store, prepare shelves, clean store, organize products
• Provide excellent customer service
• Monthly inventory counts
• Daily duties using Trello
• Receiving and putting away product orders and product transfers
• Helping train new employees
• Closing down the store: counting tills, turning off computers and lights, setting alarm and locking the door

Driver at Takeout Central (2020 – 2021)

• Pickup food items from local restaurants
• Deliver foodstuffs to customers
• Communicate with Takeout dispatch
• Drive carefully obeying all traffic laws

Sales Associate at Big Bang Enterprises (2018 – 2019)

• In store phone sales rep: answer customer questions about mobile phones and wireless services
• Use computer to register customers for phone plans
• Assist supervisors as needed
• Set up table events

Receiving at Grand Bohemian Hotel (2016 – 2018)

Was promoted from Dishwasher to Prep Chef to Receiving.

• Receive food shipments and place product on shelves
• Prep various food items
• Wash dishes quickly and with care
• Assist kitchen staff and supervisors as needed
• Clean up

Bachelor of Arts in Drama, Minor in English – University of North Carolina Greensboro