Brandy Fowble

Reliable Cashier Team Lead experienced in customer service and cash handling. Achieved high productivity and enhanced customer experiences through effective problem-solving and communication skills. Focused on fostering a collaborative environment and promoting positive customer interactions.

Cashier Team Lead - Msm Stores - Agra, Oklahoma

(2025-03)

• Led cashier team, enhancing customer service and streamlining operations.
• Oversaw cash handling processes, maintaining accuracy in daily transactions and reducing discrepancies.
• Trained new cashiers on register procedures and customer interaction, improving service quality.
• Resolved customer inquiries and complaints to maintain positive shopping experiences.
• Implemented best practices for maintaining a clean and organized checkout area.
• Monitored inventory levels at cash registers and reported discrepancies promptly.
• Collaborated with management to enhance team performance and operational efficiency.
• Performed daily opening and closing procedures for the register area.
• Assisted with training new cashiers and customer service team members to increase speed of onboarding.
• Answered customer questions and provided store information.
• Developed strong working relationships with team members to foster collaboration.
• Processed refunds and exchanges according to company policy.
• Assisted customers with locating items within the store when requested.
• Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
• Scanned, priced, and bagged customer groceries quickly to keep lines moving.
• Ensured compliance with all safety regulations while performing tasks.
• Processed payments promptly for customers to exceed productivity standards.
• Inventoried stock and placed new orders to maintain supplies for expected demand.
• Verified customer age requirement for alcohol or tobacco purchases.
• Continually evaluated processes for improvement opportunities and implemented changes accordingly.
• Boosted customer satisfaction levels by going the extra mile to personalize service for each customer.
• Maintained current knowledge of store promotions to highlight sales to customers.
• Scanned items and checked pricing on cash register for accuracy.

Cashier - Bills Ez-Out

(2011-05 - 2011-12)

• Operated cash registers/POS, handled cash/credit payments accurately, dispensed exact change, and balanced cash drawers.
• Operated cash registers/POS, accurately handled cash/credit payments, dispensed exact change, and balanced cash drawers to ensure financial accuracy.
• Stocked shelves, maintained cleanliness of store/restroom/pump areas, managed inventory, and monitored for safety/theft to enhance customer experience.

Cashier - Sonic

(2009-05 - 2011-01)

• Executed cash and credit transactions, ensuring accurate change delivery for customer satisfaction.
• Addressed guest requests and complaints, facilitating smooth payment processes and enhancing guest experience.
• Displayed a positive attitude while interacting with guests to improve their overall experience, while communicating with guests to enhance their experience.

Cashier - McDonald's

(2008-12 - 2008-04)

• Processed customer transactions accurately and efficiently at Bills Ez-Out.
• Handled cash register operations and maintained drawer balance during shifts.
• Delivered exceptional service and accurately handled cash transactions while maintaining clean, organized work areas.
• Helped customers by answering questions about available products with product inquiries and provided excellent service.

High School Diploma - Agra Public High School

Certified Nurse's Assistant - Central Tech

Phlebotomy - Eastern Oklahoma Technology Center