Scheduling Coordinator - Hyundai of New Port Richey - New Port Richey, FL
(2025-05)
- Maintained accurate records of all scheduled activities, including cancellations and rescheduling
- Communicated schedule updates to relevant parties in a timely manner to ensure smooth operations
- Improved customer satisfaction by providing accurate information about appointment availability
Night Manager/Cashier - ExxonMobil - Palm Harbor, FL
(2025-03 - 2025-05)
- Managed high-volume gas/convenient store
- Provided exceptional customer service
- Operated cash register and accurately processed transactions
- Maintained cleanliness and organization of the store
- Performed routine maintenance tasks
- Handled customer complaints or concerns professionally
General Manager (GM) - Marathon - New Port Richey, FL
(2023-11 - 2025-03)
- Managed daily operations, including scheduling, inventory management, and customer service
- Maintained high standards of quality control to ensure customer satisfaction
- Conducted interviews and made hiring decisions based on qualifications and fit with company culture
- Provided ongoing training & coaching all employees
- Managed and resolved escalated customer issues
- Managed vendor relationships, negotiating contracts for favorable terms
Senior Medical Receptionist - CSL Plasma Inc - Chattanooga, TN
(2008-08 - 2009-09)
- Managed front desk operations, including greeting patients, scheduling appointments, and answering phone calls in a timely and professional manner
- Maintained patient records by accurately inputting demographic information, medical history, and insurance details into electronic health record system
- Managed office inventory by monitoring supplies levels and placing orders when necessary to maintain adequate stock of essential items
- Provided exceptional customer service by addressing patient inquiries or concerns promptly and professionally
- Maintained strict confidentiality of patient information in compliance with HIPAA regulations at all times
