Brandy Starr

Customer-focused professional with over 13 years of experience in sales, customer service, account management, and administrative support. Proven ability to build relationships, uncover client needs, close opportunities, and deliver clear information by phone and email. Strong record of training new team members, resolving issues professionally, and maintaining accurate records.

Assembler at CMI (2023-01 – Present)

• Maintained high accuracy packing, loading, and shipping in a fast-paced environment while meeting production goals
• Conducted inventory counts and organized stock following strict safety and quality protocols
• Trained new hires on warehouse procedures, safety protocols, and daily operations
• Supported smooth team operations through strong organization and attention to detail

Administrative Assistant / Customer Service at Axum Flooring (2018-01 – 2023-12)

• Managed customer account database, including updates, cancellations, and accurate record-keeping
• Answered product and service inquiries by phone and email, providing clear information and building customer trust
• Handled returns and complaints with professionalism, resolving issues for customers, employees, and management
• Interviewed, screened, and trained new employees to support office and customer service operations

Administrative Assistant / Customer Service at R&R Construction (2010-01 – 2018-12)

• Provided full administrative support to the CEO, including calendar management, travel arrangements, and report preparation
• Responded to and resolved client inquiries via email and phone while meeting strict deadlines
• Coordinated across departments to ensure timely completion of work and high-quality service
• Interviewed, screened, and trained new employees to support administrative and customer service functions

Sales Representative / Receptionist at Best Reprografics (2004-01 – 2010-12)

• Promoted from receptionist to sales within six months — the only salesperson without a marketing degree
• Brought in two of the largest clients the company had ever secured through relationship-building and effective sales
• Made cold calls, handled customer inquiries, and performed sales outreach while managing front-desk operations
• Demonstrated strong initiative, learning ability, and results-driven approach in a competitive sales environment

Bachelor of Arts in Behavioral Science – Ashford University (2013-01 – 2016-12)