Brandy Torres-DeMark

Founder and Legal Advocate at BTD Advocacy & Consulting (2024-01 – Present)

Conduct legal and policy research on Oklahoma statutes, administrative regulations, legislative history, and judicial decisions to support client advocacy and systems reform initiatives.
Draft legislation, policy briefs, public comments, and legal advocacy materials, translating complex legal concepts into clear and actionable written documents.
Manage case files, client records, and advocacy documentation from intake through resolution, ensuring accurate, organized, and compliant recordkeeping.
Coordinate communications with legislators, attorneys, healthcare providers, nonprofit organizations, and community stakeholders regarding case status, supporting documentation, and advocacy strategy.
Navigate clients through legal, healthcare, disability, educational, and governmental systems while maintaining strict confidentiality and HIPAA compliance.
Authored Oklahoma Senate Bill 1421, demonstrating advanced legislative drafting, statutory interpretation, and detail-oriented legal writing skills.
Prepare and deliver presentations and workshops on systems reform, trauma-informed practice, and advocacy strategies for community and professional audiences.

Resolution Specialist at Costco Member Services Center (2021-07 – 2024-07)

Resolved complex member concerns by interpreting policy, evaluating documentation, and coordinating solutions across multiple departments, achieving an 85% First Call Resolution rate.
Reconciled conflicting information across multiple systems to ensure timely and accurate recordkeeping, written correspondence, and case documentation.
Managed high-volume correspondence and documentation with exceptional attention to detail, organizational precision, and professionalism.
Partnered with cross-functional teams to investigate case facts, assess supporting information, and determine appropriate resolutions.

Service Representative at R1 (2020-05 – 2021-07)

Explained eligibility criteria, benefits, payments, and authorizations to clients and professionals, facilitating informed decision-making and clear communication.
Maintained accurate records and reconciled account information across multiple systems, demonstrating strong attention to detail and compliance awareness.
Managed a fast-paced, high call-volume environment while resolving client concerns and account issues through effective communication and problem-solving.
Supported clients in understanding documentation requirements and service processes with patience and professionalism.

Recovery Support Specialist Intern at Specialized Outpatient Services (2017-08 – 2017-12)

Prepared confidential documentation supporting treatment recommendations, demonstrating accuracy and compliant recordkeeping.
Collaborated with counselors, case managers, and clinical staff to coordinate services and maintain organized client documentation.
Connected clients with community resources while advocating for their needs within a multidisciplinary team environment.

Cashier and Barista at Panera Bread Company (2018-01 – 2020-05)

Provided high-quality customer service in a fast-paced environment, consistently resolving concerns with professionalism and efficiency.
Accurately handled cash transactions and maintained dependable records, demonstrating reliability and attention to detail.

Resident Assistant at Accessible Space, Inc. (2008-01 – 2013-12)

Documented resident care activities and maintained accurate medical records in compliance with HIPAA and healthcare regulations.
Coordinated care among physicians, nurses, therapists, and family members, requiring clear communication and detailed documentation.
Observed and reported physical, cognitive, and behavioral changes to interdisciplinary healthcare teams to support informed decision-making.

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