Brandy Zavala

Highly organized Medical Receptionist/Medical Assistant with 5 years of experience ensuring a smooth clinic experience for patients and medical staff. Very attentive and detail oriented in both administrative, and clinical areas and has a true passion for helping people in any circumstance.

Customer Service Specialist/Cashier at GetixHealth (2025-09 – Present)

• emphasize accuracy in payment processing, high-volume POS system proficiency, and professional customer service
• handling credit/debit transactions, resolving payment disputes, and maintaining data accuracy.
• Handle phone queries, resolve billing disputes, and assist with account issues.

Medical Assistant at Alamo Slim Clinic (2024-08 – 2025-01)

• Prepared examination rooms by ensuring cleanliness and stocking necessary supplies
• Administered medications under the direction of healthcare professionals
• Managed patient medical records by accurately documenting information in electronic health record systems
• Scheduled appointments for patients, coordinating with other departments as needed
• Educated patients on medication instructions, post-treatment care, and preventive measures
• Supported front desk operations by greeting patients, checking them in/out, and managing phone calls efficiently
• Ensured compliance with HIPAA regulations regarding patient privacy and confidentiality at all times
• Closely monitored inventory levels of vaccines or medications requiring special storage conditions

Certified Medical Assistant at WellMed (2022-10 – 2023-01)

• Travels with the mobile team to different clinics.
• Organizes on-site clinics to make sure equipment and supplies are ready.
• Coordinates and conducts healthcare screenings, which include vitals, procedures, phlebotomy, diagnostic testing.
• Documents screening results and send them off to provider.

Medical Assistant at Altus Biologics (2021-10 – 2022-02)

• Greeting patients professionally both in person and on the phone
• Quickly answering or properly referring questions and issues
• Optimizing provider schedules and patient satisfaction with efficient scheduling
• Notifying providers of patient arrivals
• Comforting patients by anticipating anxieties and effectively answering questions
• Ensuring availability of treatment information by retrieving and updating patient records
• Verifying financial records and collecting patient charges while filing and expediting third-party claims
• Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders

Medical Receptionist at CSL Plasma (2019-07 – 2021-01)

• Assists qualified donors in completing the screening process.
• assessing the self-administered health history, answering basic medical questions associated with the donation process,
• referring donors to medical staff when appropriate and performing health screening procedures such as blood pressure, pulse, weight, temperature.
• Performs finger stick to obtain sample to obtain donor's hematocrit and total protein levels.
• Answer the telephone and answer callers question or transfer call to appropriate staff member.
• Maintains clean efficient work environment and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.

Associate in Arts in Liberal Arts & Sciences – San Antonio College (2016)

Certificate in Certified Clinical Medical Assistant – UIW School of Professionals (2019)

Associate in Science in Biology/Pre-Nursing – San Antonio College (2016)

High school diploma or GED