Operations Manager
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Transformative leader leveraging strategic mindset and a history of driving organizational success via leading innovative initiatives, process improvements, and staff development to increase efficiency, cohesion, accountability, and growth. Expert at assessing, planning, implementing, monitoring, and evaluating actions required to meet industry standards. An articulate individual with change management experience aligning stakeholders from board to front-line staff level.
Expertise in building, training, and guiding cross-functional teams for achieving assigned targets and delivering best-in-class services to elevate customer satisfaction. Well-versed in increasing client’s satisfaction level and business performance by handling complaints while serving as an intermediary between company and customers. Proficient in troubleshooting and solving complex technical issues using root cause analysis.
Focused on optimizing processes and boosting revenue growth of an organization. Equipped with exceptional communication, interpersonal, management, and analytical skills.
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Bachelor of Science in Physics & Astronomy, Virginia Polytechnic Institute & State University, Blacksburg, VA, May, 2020
