Remote Outreach Canvasser at THE OUTREACH TEAM / WORKMONEY (2026-07 – Present)
- Conduct direct, personalized 1-on-1 phone calls and voter engagement outreach for WorkMoney, a national non-profit advocacy campaign focused on financial security for working Americans.
- Execute structured outreach scripts and conduct detailed conversations with targeted members to assess community needs, build rapport, and communicate non-partisan policy initiatives.
- Drive member activation and retention by providing tailored information on financial resources, advocacy tools, and civic participation opportunities.
- Perform real-time data entry and voter tracking across digital phone banking platforms and campaign CRM databases to ensure accurate field reporting and data integrity.
- Maintain high-volume daily contact quotas while consistently delivering high-quality, empathetic 1-on-1 member interactions across various targeted states.
Assistant Manager at THE UPS STORE (2022 – 2026)
- Managed daily retail store operations, staff scheduling, inventory management, and customer service compliance in a fast-paced environment.
- Supervised packing, freight forwarding, and shipping logistics to ensure full adherence to corporate guidelines and delivery deadlines.
- Directed print production operations, delivering custom high-volume printing, graphic design layout, and finishing services for commercial clients.
- Resolved escalated customer disputes, streamlined store workflows, and maintained operational profitability.
Debt Collection Specialist (Remote) at FIRST-PARTY / THIRD-PARTY COLLECTIONS (2025 – 2026)
- Managed inbound and outbound payment negotiation calls, securing financial arrangements and settlements while ensuring strict FDCPA regulatory compliance.
- Conducted financial account audits, verified borrower information, and established structured repayment plans.
- Maintained meticulous transaction logs and interaction histories within customer account databases to support organizational auditing.
Assistant Retail Store Manager at AT&T (2020 – 2022)
- Partnered with the Store Manager to drive wireless service sales, manage daily store workflows, and hit monthly key performance indicators (KPIs).
- Coached and mentored retail sales representatives on telecommunications products, service plans, and solution-based selling techniques.
- Oversaw store inventory audits, cash handling procedures, visual merchandising, and high-priority customer resolution.
Cross-Functional Team Member / Cashier at TARGET (2014 – 2019)
- Initiated role as POS Cashier, providing efficient checkout operations and exceptional front-end guest service.
- Cross-trained across all major store departments, supporting sales floor merchandising, stock replenishment, and order fulfillment.
Front Service Clerk / Cart Attendant at PUBLIX SUPER MARKETS (2014 – 2019)
- Delivered high-touch customer service through carry-out assistance, grocery bagging, and maintaining store entry cleanliness and cart availability.
Artist Assistant to KayCyy at BUVISION ENTERTAINMENT (2022 – Present)
- Oversee daily scheduling, studio session coordination, and travel logistics for recording artist KayCyy under BuVision Entertainment.
- Serve as the primary liaison between artist management, record label executives, producers, and venue directors to ensure seamless production and event execution.
