Breanna Davis

I have been in IT and Customer Service for most of my working career. I would love to continue it

Customer Service Representative

GLAZ-TECH INDUSTRIES-Englewood, CO

September 2024 to Present process all into coming emails and phones calls

Process glass/mirror/windows orders and quotes verify co workers orders and quotes

Handle rush and expedited orders

Process billing, invoices and debit/credit card payments

Admin assistant to operations manager

Computer System Administration

Florida Blue (Blue Cross and Blue Shield of Florida)-Remote

May 2022 to July 2023

• Responsible for tracking and gaining approvals for appropriate access.
• Granting users to the appropriate access once approvals were received.
• Responsible for remoting into user's computer for troubleshooting
• Keeping updated on all HIPPA and PHI information

Patient Access Liaison

UCHealth-Aurora, CO

November 2020 to September 2021

• Provide over the phone patient support
• Required to answer call and complete call work under 5 minute per call
• Responsible for knowing the difference between urgent call and standard patient calls.
• Provided first line assistants for scheduling appointments, requesting medication refills, assisting with work orders requests and referrals.

Starbucks Barista

King Soopers-Denver, COJune 2016 to September 2017

Provide face-to-face customer support

Responsible for pulling inventory and stocking the front and back store.

Primary person for covering for call-outs.

Responsible for knowing formulas to all Starbucks Drinks.

Child and Youth Program Assistant

Child Development Center-Aurora, CO

August 2015 to January 2016

• Implements schedules and plans for children as a group and individually.
• Interacts with children using approved child guidance and development techniques.
• Accountable for the whereabouts and safety of children.
• Interacts professionally with staff members, parents, supervisors and volunteers.

ID Administration/Focal

Career Connections Inc. at IBM-Boulder, CO

July 2012 to April 2015

• Responsible for on boarding customer employees
• Updated/maintain all account based knowledge
• Provided ID Administration for over 1500 end users on multiple domains and platforms
• Prime member in high severity issues and customer escalations
• Focal for starting a foundation for the transitioning account

General Education, Business Studies, and Computer Science (High School

Diploma)

Mead High School-Longmont, CO

2009 to 2012