Community Manager - Elite Management Professionals - Raleigh, NC
(2022-06)
- Resolve resident concerns and requests on a timely basis to ensure resident satisfaction with management.
- Develop and/or implement resident retention programs (i.e. resident functions, special promotions, monthly newsletters, etc.).
- Learn and ensure compliance with all company, local, state, and federal rules.
- Provide constant vendor/contractor communications concerning scheduling, billing, vendor relations, and certificates of insurance.
Customer Service Specialist - PartnerHero - Morrisville, NC
(2021-06 - 2022-06)
This is a remote position.
- Provided excellent, friendly, and positive customer service via email and phone
- Helped customers solve problems with strong troubleshooting, reading comprehension, and problem-solving skills
- Analyzed recurring customer issues and created insight reports to help Etsy make their businesses better.
- Reported support organization performance on a weekly basis to the team and provided analysis and game plan to improve.
- Regularly suggested new help articles and canned messages that can be used to address common customer questions.
Patient Service Representative - Affordable Care - Morrisville, NC
(2019-12 - 2021-06)
- Maintained strong company product and service knowledge to better assist customers with concerns, questions, and general education.
- Assisted support staff as needed to resolve customer issues and perform database maintenance when needed.
- Trained 20 new employees in data entry, how to converse with customers, and new technologies.
- An agent who was receptive to coaching exceeded performance goals, displayed reliability, and embraced change.
Social Media Manager - ADT Security Services - Sanford, NC
(2019-07 - 2019-12)
- Used social media marketing tools to create and maintain the company's brand.
- Developed social media marketing campaigns for holidays and company events.
- Interacted with customers via the company's social media accounts.
- Analyzed the company's digital marketing plan and social media strategy identifying strategic weaknesses and making recommendations for improvements.
Disaster Case Manager - Endeavors - Fayetteville, NC
(2019-01 - 2019-06)
- Provided case management assistance to mitigate the functional, social, and psychological impact of the disaster on individuals and their families thereby maximizing their well-being.
- Conducted client interviews individually, by family, or in groups.
- Assessed and identified current situation, capabilities, and other factors to determine needed services.
- Compiled information regarding the clients' pre-disaster circumstances.
- Assisted clients in identifying and obtaining available benefits as well as social and community resources.
- Served as liaison between family services, medical/psychological health professionals, and other contacts to help individuals and families in post-disaster events.
- Demonstrated exceptional customer service to each patient making sure each goal was met to the best of my ability and met with community partners who assisted with completing the task in a timely fashion.
BRONCO STAR- Peer Learning Assistant - Fayetteville State University - Fayetteville, NC
(2018-08 - 2018-12)
- Provided academic support to students to improve their performance in designated courses. Developed a full working knowledge of learning styles and strategies, academic skills development materials, and learning strategies.
- Assisted in building skills and necessary processes that would ensure the most academic success among the participants.
- Worked with Bronco STAR Program participants in peer sessions to provide tutorial assistance in various business courses.
Marketing Intern - St Ann Catholic School - Fayetteville, NC
(2018-03 - 2018-04)
- Worked with top Marketing executives to ensure the requirements of the project were met to the standards of the business.
- Created and supervised a plan that would be utilized for the creation of an advertising video that when finalized could be seen on multiple platforms of media.
- Researched the company's target market and worked to match the video content to that market and made certain that every aspect of the marketing framework was successfully covered.
