Breanna Melendez

Customer-focused Shift Supervisor with experience leading fast-paced Starbucks shifts, using POS systems to process transactions accurately, support efficient service, and maintain a strong customer experience. Skilled in team leadership, training, cash handling, and problem-solving, with a track record of keeping operations organized while building customer rapport in a sales-oriented environment.

Shift Supervisor at Starbucks (2024-06 – Present)

• Led daily store operations and supported team members in a fast-paced, high-volume environment.
• Supervised and coached employees to maintain company standards and deliver excellent customer service.
• Trained and mentored new team members on procedures, customer service, safety, and operational expectations.
• Managed cash-handling responsibilities while maintaining accuracy and following company policies.
• Monitored inventory levels and supported ordering, stocking, and organization of store supplies.
• Communicated effectively with team members and leadership to resolve operational and customer concerns.
• Delegated tasks and prioritized responsibilities to keep daily operations running efficiently.
• Addressed customer concerns professionally while maintaining a customer-focused approach.
• Ensured compliance with company policies, safety procedures, and operational standards.
• Used problem-solving and decision-making skills to handle unexpected situations during shifts.
• Helped create a positive and productive team environment through clear communication and leadership.

High School Diploma – Weld Central High School (2021-08 – 2022-05)

Business Administration in Business Administration – Arizona State University (2024-01)