Breanna Melvo

As a potential employee to your company, I exhibit great leadership skills and a willingness to produce quality work. I know that I can and will be a great asset to your company, presenting myself at all times respectful and as a team player. My objective is to grow within a professional career, and become an example to all I come in contact with, encouraging good work ethic and doing my part to ensure the total task is always completed. Thank you for the potential opportunity to serve you.

City Letter Carrier at United States Postal Service (2025-09 – Present)

• Delivered mail efficiently to designated routes, ensuring timely service and customer satisfaction.
• Managed daily delivery schedules, adapting to route changes and weather conditions.
• Maintained accurate records of deliveries and pickups using USPS tracking systems.
• Trained new employees on delivery protocols and safety procedures, enhancing team performance.

Security Officer at Allied Universal Security Services (2022-06 – 2025-08)

• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Improved overall security by conducting regular patrols and monitoring surveillance systems.

Material Handler at Zachry Industrial (2022-02 – 2024-05)

• Transported inventory items to appropriate locations.
• Packed items into appropriate containers for shipment.
• Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
• Kept storage areas organized, clean, and secure to fully protect company assets.
• Used hand-held scanners and physical logs to accurately track item movements.

Mechanics Apprentice at Zachry Industrial (2021-06 – 2022-01)

• Supported team members in completing projects on schedule, ensuring smooth operation of the workshop.
• Enhanced vehicle performance by performing thorough diagnostics and identifying necessary repairs.
• Followed detailed instructions of lead mechanic to achieve quality standards.

Cashier Team Lead at HEB Grocery Store (2019-08 – 2020-12)

• Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
• Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
• Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
• Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
• Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
• Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
• Developed strong relationships with repeat customers through friendly service interactions.
• Helped customers complete purchases, locate items, and join reward programs.
• Trained team members on cash register operation and cash handling.
• Restocked and organized merchandise in front lanes.
• Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
• Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
• Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.

Store Leader at Big Lots (2019-03 – 2019-08)

• Optimized staff performance through regular evaluations, coaching sessions, and goal-setting initiatives.
• Developed strong customer relationships by delivering exceptional service and personalized attention.
• Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture.
• Maintained attractive, clean and fully stocked store environments to maintain appeal for every customer.
• Liaised with corporate headquarters regarding sales goals implementation resulting in improved regional performance.
• Enhanced customer satisfaction through personalized service and attention to individual needs.
• Expanded customer base by engaging in networking events within the local community and building strategic partnerships with other businesses in the area.
• Implemented loss prevention measures to reduce shrinkage rates while maintaining a welcoming atmosphere in the store.

Clothing Sales Manager at Charlotte Russe (2018-11 – 2019-03)

• Liaised with corporate headquarters regarding sales goals implementation resulting in improved regional performance.
• Enhanced customer satisfaction through personalized service and attention to individual needs.
• Expanded customer base by engaging in networking events within the local community and building strategic partnerships with other businesses in the area.
• Implemented loss prevention measures to reduce shrinkage rates while maintaining a welcoming atmosphere in the store.

Customer Service Representative at Walmart (2015-07 – 2018-12)

• Increased repeat business through excellent customer service, cultivating loyal clients who became regular shoppers.
• Maintained visual merchandising standards in accordance with brand guidelines, ensuring an engaging shopping experience for customers.
• Established a positive work environment, fostering a culture of teamwork and collaboration among staff members.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

Bachelor in Forensic Science – Lamar University

High School Diploma – Central Medical Magnet High School (2017-06)