City Letter Carrier at United States Postal Service (2025-09 – Present)
- Delivered mail efficiently to designated routes, ensuring timely service and customer satisfaction.
- Managed daily delivery schedules, adapting to route changes and weather conditions.
- Maintained accurate records of deliveries and pickups using USPS tracking systems.
- Trained new employees on delivery protocols and safety procedures, enhancing team performance.
Security Officer at Allied Universal Security Services (2022-06 – 2025-08)
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
Material Handler at Zachry Industrial (2022-02 – 2024-05)
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Used hand-held scanners and physical logs to accurately track item movements.
Mechanics Apprentice at Zachry Industrial (2021-06 – 2022-01)
- Supported team members in completing projects on schedule, ensuring smooth operation of the workshop.
- Enhanced vehicle performance by performing thorough diagnostics and identifying necessary repairs.
- Followed detailed instructions of lead mechanic to achieve quality standards.
Cashier Team Lead at HEB Grocery Store (2019-08 – 2020-12)
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Helped customers complete purchases, locate items, and join reward programs.
- Trained team members on cash register operation and cash handling.
- Restocked and organized merchandise in front lanes.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
Store Leader at Big Lots (2019-03 – 2019-08)
- Optimized staff performance through regular evaluations, coaching sessions, and goal-setting initiatives.
- Developed strong customer relationships by delivering exceptional service and personalized attention.
- Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture.
- Maintained attractive, clean and fully stocked store environments to maintain appeal for every customer.
- Liaised with corporate headquarters regarding sales goals implementation resulting in improved regional performance.
- Enhanced customer satisfaction through personalized service and attention to individual needs.
- Expanded customer base by engaging in networking events within the local community and building strategic partnerships with other businesses in the area.
- Implemented loss prevention measures to reduce shrinkage rates while maintaining a welcoming atmosphere in the store.
Clothing Sales Manager at Charlotte Russe (2018-11 – 2019-03)
- Liaised with corporate headquarters regarding sales goals implementation resulting in improved regional performance.
- Enhanced customer satisfaction through personalized service and attention to individual needs.
- Expanded customer base by engaging in networking events within the local community and building strategic partnerships with other businesses in the area.
- Implemented loss prevention measures to reduce shrinkage rates while maintaining a welcoming atmosphere in the store.
Customer Service Representative at Walmart (2015-07 – 2018-12)
- Increased repeat business through excellent customer service, cultivating loyal clients who became regular shoppers.
- Maintained visual merchandising standards in accordance with brand guidelines, ensuring an engaging shopping experience for customers.
- Established a positive work environment, fostering a culture of teamwork and collaboration among staff members.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
