Brenda Allen

Dedicated Human Resources professional with over 10 years of experience building strong relationships, delivering exceptional customer service, facilitating training, resolving conflicts, and supporting organizational success. Extensive experience collaborating with diverse populations, managing confidential information, coordinating administrative functions, and improving customer and employee experiences. Holds advanced degrees in Psychology and Educational Psychology with Organizational Behavior, complemented by a Human Resources Professional Certificate.

Currently preparing for the aPHR and PHR certification exams and an active member of SHRM. Recognized for outstanding communication, problem-solving, organizational skills, employee engagement, and the ability to build positive relationships across all levels of an organization.

Teacher - Franklin Township Public School District - Franklin Township, New Jersey

(2012-09 - 2020-03)

• Developed strong partnerships with parents, school administrators, faculty, and community organizations to foster student and organizational success.
• Built collaborative relationships with the Parent Teacher Organization (PTO) to increase family engagement and strengthen community partnerships.
• Designed and facilitated educational workshops focused on Mathematics, Literacy, and Technology for parents, educators, and community members. Delivered training sessions that improved participant engagement and learning outcomes.
• Utilized effective communication and conflict resolution techniques to address parent and student concerns professionally.
• Maintained confidential student records while ensuring compliance with district policies and privacy standards.
• Managed multiple projects, events, meetings, and educational initiatives while consistently meeting deadlines.
• Analyzed student performance data to develop improvement strategies and individualized support plans. 80% of students achieved success in mathematics and literacy
• Mentored students while collaborating with multidisciplinary teams to achieve organizational goals.
• Demonstrated leadership, adaptability, and organizational excellence in a fast-paced environment

Customer Service Representative - BASF Corporation

(2020-09 - 2020-11)

• Delivered exceptional customer service by resolving customer inquiries efficiently and professionally.
• Utilized active listening and problem-solving strategies to resolve complex customer concerns.
• Processed customer transactions accurately using SAP.
• Created and managed sales orders within SAP while maintaining data integrity.
• Maintained accurate customer records and documentation.
• Collaborated with internal departments to resolve customer issues quickly and effectively.
• Explained company policies, procedures, and products to customers in a clear and professional manner.
• Achieved high levels of customer satisfaction through responsiveness and effective communication.
• Managed multiple customer requests while meeting productivity and quality standards.
• Build long-term customer relationships through professionalism, empathy, and consistent follow-up.

Administrative Assistant (Contract) - Wakefern Food Corporation

(2012-04 - 2019-01)

• Provided comprehensive administrative support to department leadership and staff.
• Coordinated calendars, meetings, appointments, and departmental communications.
• Maintained confidential files, business records, and administrative documentation.
• Prepared reports, presentations, spreadsheets, and correspondence.
• Assisted with project coordination while ensuring deadlines were met.
• Responded to employee, vendor, and customer inquiries with professionalism and accuracy.
• Organized electronic and paper filing systems for efficient document retrieval.
• Supported cross-functional teams by coordinating administrative processes and workflow.
• Demonstrated exceptional organizational skills while managing multiple priorities in a fast-paced corporate environment.
• Maintained accuracy and confidentiality when handling sensitive information.

Human Resources Professional Certificate - Human Resources - Rutgers University School of Continuing Education (2026-06 - 2026-08)

Master of Science (M.S.) - Educational Psychology and Organizational Behavior - New York University

Bachelor of Arts (B.A.) - Psychology - State University of New York College at Old Westbury