Brenda Francois

Results-driven HR Generalist with over 9 years' experience across HR Operations, Learning and Development, Executive Support, and employee-facing environments within FMCG, retail, and corporate services sectors. BCom Human Resource Management (Cum Laude) graduate with strong exposure to Human Resources administration, training coordination, stakeholder engagement, compliance support, and executive-level operations.

HR Business Ops Support/ Exec Assistant/ Events Planning & Intranet Management - Beiersdorf Consumer Products (Pty) Ltd. - Umhlanga

(2023-09 - 2025-06)

• Supported 8 Directors with complex diary and executive coordination
• Managed local and international travel arrangements including visas
• Processed expenses, invoices, and POs using SAP and SRM
• Coordinated HR training activities and facilitators
• Planned and executed company-wide events and townhalls
• Maintained company intranet and HR content

Content Administrator - Mr Price Group Limited - Durban CBD

(2016-06 - 2023-08)

• Designed classroom and digital learning content
• Coordinated Learning & Development delivery across business units
• Managed content governance, version control, and workflows

Brand Ambassador / Administrator - Matriarch Marketing (Hotstuff Marketing) - Durban

(2013-07 - 2014-07)

• Promotion of various products, office support, campaign booking, House & Garden show 2014 – Builders Warehouse

Brand Ambassador - The Creative Counsel (TCC) - Durban

(2013-02 - 2013-07)

• Promotion of various products, brand ambassador of the month - Feb 2013
• House and Garden show promoter 2013 - Phillips

Admin / Finance - Debtors/Creditors - The Sharks Academy - Durban CBD

(2012-07 - 2013-01)

• Answered switchboard and directed calls appropriately
• Meet and greet clients and visitors
• Performed general clerical duties including but not limited to photocopying, faxing, and filing
• Assisted finance manager with debtors and creditors and January registration

Service Specialist - Discovery Health - Durban – Riverhorse Valley

(2008-12 - 2012-04)

• Assisted clients with medical insurance queries
• Serviced inbound call center
• Assisted with query resolution, complaints and inquiries
• Reconciliation of accounts extensive product knowledge for efficient assistance with client queries
• Followed up on all escalated queries with clients
• Medical insurance account maintenance
• Assisted with administration duties including clearing of query queue, which included closing of solved cases and client query resolution

Service Consultant - Nedbank Limited - Durban CBD

(2006-02 - 2008-02)

• Serviced inbound call centre
• Assisted clients with banking queries
• Assisted with query resolutions, complaints and enquiries
• Followed up on all queries with clients
• Reconciliation of accounts
• Follow up on all escalated queries with clients
• Credit card account maintenance
• Assisted Team leader with drafting of team and individual statistics
• Assisted with administration duties, including clearing of query queues, which included closing of solved cases, escalation of pending cases and client query resolution

Bachelor of Commerce - Human Resource Management - Regent Business School (2023)

Matric - Parkhill Senior Secondary (2004)

InDesign Certificate - Keyline (2019)