Community Cat Program - City of San Antonio – Animal Care Services - San Antonio
(2025-09)
Manages day-to-day operations of the Community Cat Program, including high-volume TNR intake, trap distribution, scheduling, and program coordination. Ensures safe animal handling, accurate documentation, and strong communication with trappers, clinic staff, and community partners.
- Manage CCP surgery-day intake: greet trappers, unload traps, verify vouchers, weigh cats, assess for medical concerns, label, and organize all materials (voucher sleeve, tapes, trap identifiers), and prepare cats for clinic.
- Photograph each cat and upload to Chameleon; relay medical or surgical concerns to clinic staff.
- Prepare and distribute surgery sheets, maintain accurate medical S/N documentation, and ensure complete records for clinic and program files.
- Oversee evening pickup: confirm all S/N entries, check cat alertness and recovery status, communicate medical or medication needs to trappers, assist with loading, and ensure all materials return with correct cats.
- Manage daily trap pick-up appointments (11:00am–2:45pm): explain trap loan agreements, collect Chameleon data, demonstrate trap use, and provide trapping guidance. Handle up to two appointments every 15 minutes.
- Perform daily administrative tasks including scanning vouchers, updating surgery numbers, verifying city residency for WW appointments, updating databases and logs, answering calls, texts, voicemails, and scheduling appointments.
- Maintain CCP organization: stock shed and office with supplies, prep kennel sleeves, pre-tape mammal boxes, wash and fold laundry, clean and sanitize work areas.
- Process all trap contracts: scan, document across databases, file, and shred physical copies.
- Update Chameleon with correct PID, voucher number, weight, age, color, and fur length for every surgery cat.
- Communicate with citizens regarding kittens/friendly strays via phone, text, and email to gather information and photos.
- Maintain trap database with daily returns and loans.
- Sanitize returned traps and prepare new traps with covers and newspaper.
- Contact citizens regarding overdue traps; document all communication.
- Prepare tasks and provide guidance for volunteers on assigned CCP activities.
Animal Placement Coordinator - City of San Antonio – Animal Care Services - San Antonio
(2025-07 - 2025-09)
Responsible for daily operations supporting ACS live-release programs, ensuring safe, humane, and efficient placement of animals through adoption, foster, rescue, and transfer. Role required flexibility across indoor/outdoor environments with exposure to noise, odors, temperature changes, and handling of frightened or defensive animals.
- Provided citizens with accurate information regarding ACS programs, placement processes, and shelter services.
- Responded to complex inquiries regarding ordinances, procedures, and placement requirements.
- Worked within program guidelines to ensure safe, ethical, and appropriate animal placements.
- Communicated with customers in person, by phone and email to support placement needs.
- Directed customers to appropriate ACS departments based on services required.
- Safely handled animals for meet-and-greets, play group and promotion events.
- Accurately maintained placement records and animal profiles in Chameleon.
- Cleaned kennels and work areas to ensure a sanitary and safe environment.
- Monitored animal behavior and medical status, relayed observations to medical and behavioral teams.
- Performed administrative duties, including data entry, documentation, scheduling, and file management.
- Assisted with EBI list and ensured all animals found placement.
- Completed related tasks to support the overall success of ACS live-release initiatives.
Finance Coordinator - BluePearl Specialty and Emergency
(2022-05 - 2025-01)
Created a system for In-House Payments that employees trust. Created an organized estimate book that has been beneficial for the whole team to use including Dr's. Find and implement solutions to problems. Adapt to all the schedule changes that have occurred to help support the department.
- Great communication, follow up, documentation and follow through.
- Trained 3 financial coordinators that have performed well in the role.
- Organization skills shine in the department and Dr's can always count on that.
- Relied on by Teammates. Brings strength to the team.
- Have AR balances down and avoided being on corporate radar.
- Proven very resourceful and have worked closely with Trupanion, Petco, CityVet, Windcrest Police Department and US Army to recuperate profits totaling $28,360.34.
- Completed ACVS Case numbers for Dr. Israel.
- Located surgery related items report for Medical Director Dr. Giles.
- Charge Capture Presentation and Training.
- Adjusted to 3 management changes and adapted to change.
- Completed the American Association of Feline Practitioners.
Receptionist Supervisor - China Grove Veterinary Clinic
(2020-05 - 2022-05)
Managed daily operations of the front desk, including staff supervision and customer service.
- Trained and mentored new receptionists, improving team efficiency, and reducing error rates.
- Led conflict resolution efforts between staff and clients, improving customer satisfaction.
- Enhanced office organization, improving workflow and reducing client wait times.
Receptionist Assistant - Countyline Veterinary Hospital
(2017-09 - 2020-06)
Provided customer service and assisted with administrative duties, ensuring smooth front desk operations. Managed phone system, appointments, and customer accounts, ensuring accuracy and timeliness. Processed transactions and handled confidential client data with discretion.
- Supported office inventory management and supply orders, ensuring adequate stock levels.
Receptionist Manager - Dr. Suzie Pet Hospital
(2017-01 - 2017-08)
Managed reception area, handled customer inquiries, and maintained an organized front desk.
- Processed payments, scheduled appointments, and coordinated with other departments to ensure smooth operations.
- Developed and implemented a new filing system, improving office organization and document retrieval efficiency.
