Brenda Merritt

Results-driven Billing Operations Manager with 8+ years managing complex utility billing systems across a 368-property, 1,448-unit portfolio generating $2.4M in annual revenue. Proven expertise in maintaining billing system reliability, reconciling utility data, and implementing operational excellence across multi-vendor billing platforms. Achieved 98.97% billing accuracy through systematic process optimization, real-time monitoring systems, and comprehensive SOP development.

Deep experience managing utility vendor relationships, tariff compliance, and exception handling workflows ensuring invoice-to-cash cycle integrity.

Utility Billing Operations Manager – A/R & A/P - RIZE PROPERTY MANAGEMENT - Salt Lake City, UT

(2021-05)

Own daily/monthly billing cycles managing $200K in monthly revenue ($2.4M annually) across 368 properties (1,448 units) with 98.97% billing accuracy through systematic monitoring, exception handling, and quality control protocols. Maintain real-time billing system visibility through custom AppFolio dashboards with daily refreshes tracking outstanding balances, missing data, and billing anomalies across gas, water, sewer, and electric utilities. Detect and resolve billing anomalies including missing statements, rate mismatches, double billing, and timing errors through a comprehensive utility tracking system processing 1,500+ monthly transactions.

Reconcile billing outputs against utility statements ensuring alignment between property billing systems and vendor statements (Rocky Mountain Power, Dominion/Enbridge, municipal water/sewer), achieving a 94% reduction in rate variances. Manage a multi-vendor utility billing platform coordinating Planet Synergy, UBWest, and Conservice for high-volume statement processing, tenant chargebacks, and owner reimbursements across diverse utility rate structures. Track and implement rate adjustments, monitoring municipal utility rate increases (2–

• Reduced monthly utility expenses by $19,887 (37.5% reduction) through systematic billing optimization and vendor coordination.
• Achieved 98.97% billing accuracy across monthly audits through comprehensive quality control frameworks.
• Successfully migrated 106 properties from legacy billing systems (Conservice, UBWest) without service disruption.
• Eliminated emergency shut-offs and late fees through 100% timely payment processing across the enterprise portfolio.
• Designed a predictive pricing algorithm analyzing 13-month historical data, ensuring sustainable revenue streams.

Lease Administrator/Auditor - WEINSTEIN PROPERTY MANAGEMENT - Charlotte, NC

(2020-01 - 2021-04)

• Developed training materials reducing operational errors by 86% through systematic documentation and knowledge transfer protocols.
• Conducted comprehensive monthly audits ensuring financial accuracy, regulatory compliance, and process adherence.
• Maintained meticulous records enabling audit readiness and operational transparency across a multi-property portfolio.

Assistant Property Manager - WEINSTEIN PROPERTY MANAGEMENT - Charlotte, NC

(2017-08 - 2020-01)

• Coordinated with government housing programs (HUD, LIHTC, PHAs), ensuring 100% regulatory compliance and accurate reporting.
• Managed a multi-property database achieving 100% legal requirement adherence while reducing verification errors by 32%.
• Identified accounting process inefficiencies and implemented targeted improvements optimizing operational workflows.

Founder / Owner - HEALTHERGEIST (E-COMMERCE / DROP-SHIPPING) - Charlotte, NC (Remote)

(2019-07 - 2022)

• Oversaw accounting functions, budget preparation, and billing strategy for an independent e-commerce operation.
• Established and maintained vendor contracts to secure wholesale merchandise, reducing overhead by 24%.
• Drafted vendor proposals and coordinated with international suppliers on product orders and shipment logistics.

B.S. - Biology - Norfolk State University (2012-05)

Certification - Data Analysis & Strategy Operations - Coursera (2024-07)