Chat Support & Customer Care - Complete Tax
(2025-01)
- Chat Support & Customer Care: Respond to Incoming chat requests efficiently, offering prompt and accurate assistance to users navigating tax software.
- Software Technical Support: Assist Users with navigating the in-house tax software issues.
- Documentation: Maintain accurate records of all customer interactions, chat conversations, and resolutions within the support system.
- Escalation: Identify complex issues that require advance expertise and escalte them to appropriate internal teams.
- Data Security: Adhere to strict privacy and data security standards.
Medical Billing Specialists - Inomancy Medical Supplies Inc - Raleigh, NC
(2023-01 - 2024-11)
- Credentialing Verification
- Verify Insurance coverage and update Provider Data using CAQH, NPPES, and PECOS System.
- Reviewing and Correct claim errors, reducing denials.
- Communicate with patients' payers and internal.
- Registering patients, posting charges and payments, working denied and unpaid claims.
- Coordinate physician billing and collection activity for assigned payers.
Prior Authorization - Optima Health - Va Beach, Va
(2017-04 - 2022-09)
- Review and process prior authorization request.
- Verify patient insurance eligibility and benefits through systems (CAQH, NPPES, PECOS, and Payors Portals.
- Submit authorization requests via fax, phone, or electronic portals.
- Follow up on pending authorization to ensure timely approvals.
- Documentation authorization details, approval numbers, and valid dates in the Electronic Health Record (EHR) System.
- Maintain compliance with HIPAA and payer policies.
- Familiarity with the EHR system Epic or Kareo.
- Knowledge of Medical Terminology, CPT/ICD -10 Coding, and insurance guidelines.
- Ability to multitask in a fast-paced healthcare environment.
- Strong communication and Organizational skills.
