Brendan Gilligan

I am a dedicated worker with over eight years of management and sales experience and over fifteen years of customer service experience. I work well solo but especially as a member or leader of a team. I thrive in creative scenarios and love working with people. I also have an educational and practical background in writing and English with editing experience.

Sales Advisor at Kloss Furniture (2025-01 – Present)

• Close sales while enriching tickets
• Greet customers and explain current promotions
• Generate appointments from online leads and phone calls
• Suggest the best furniture for the client's space
• Walk clients through the special order process
• Keep the store clean and organized
• Utilize the CRM to keep clear communication with clients
• Ensure the customer is well informed through the production and delivery process
• Generate leads through effective use of social media

Sales Advisor at Suntrup Volkswagen (2024-01 – 2025-01)

• Close sales
• Generate appointments from online leads and phone calls
• Suggest the correct vehicle based on a clients needs
• Present features of the vehicle and demonstrate them
• Evaluate condition of trade vehicles
• Utilize the CRM to keep clear communication with clients
• Ensure all steps of the vehicle delivery is done properly
• Generate leads through effective use of social media

Jewelry Consultant at Shane Company (2020-01 – 2024-01)

• Start and close sales while creating a positive and memorable experience (Top 5 in sales each year)
• Assist management with ongoing learning opportunities
• Listen and peer coach sales
• Run the sales floor when needed

Resort Manager at No Leash Needed (2017-01 – 2020-01)

• Schedule employees and manage labor budgets
• Lead the application and new hire training process
• Order supplies and manage supply budget
• Engage with clients via social media
• Supervise and lead staff in daily operations

Head Cashier at Barnes and Noble (2016-01 – 2017-01)

Server at Olive Garden (2014-01 – 2016-01)

Support Manager at PetSmart (2013-01 – 2014-01)

Shift Leader at Coldstone Creamery (2008-01 – 2011-01)

Bachelor of Arts in English – Webster University