Brenna Moore

Results-driven hospitality and operations leader with 20+ years of experience in food & beverage management, resort operations, event coordination, and guest experience leadership. Proven ability to lead cross-functional teams, manage budgets, and deliver exceptional service aligned with brand standards.

Food & Beverage Director / Event Coordinator - Balsam Mountain Preserve

(2019-01)

Lead multi-venue food & beverage operations; oversee staffing, scheduling, payroll, budgeting, service standards, POS reporting, guest relations, and brand-aligned experiences across dining and campus amenities.

General Manager of Operations - Peppertree Maggie Valley Resort

(2018-01 - 2019-12)

Directed resort operations including staff leadership, sales, budgeting, financial controls, guest experience, safety compliance, and owner relations.

Food & Beverage Director / Event Coordinator - Maggie Valley Club

(2007-01 - 2018-12)

Managed restaurant and private events, sales forecasting, client relations, payroll, and service delivery while consistently exceeding guest expectations.

Scheduling Coordinator - Asheville Gastroenterology

(2000-01 - 2007-12)

Managed physician schedules, patient services, billing, insurance verification, and pioneered online scheduling systems.

Front Office Coordinator - Haywood Women's Medical Center

(1996-01 - 2000-12)

Led front office operations, staff management, HIPAA compliance, scheduling, billing, and procurement across multiple locations.

Associate Degree - Business Administration - Southwestern Community College

High School Diploma - Smoky Mountain High School