Project Coordinator - SEB Professional - Irvine, CA
(2022-08 - 2026-05)
- Processes sales orders in SAP.
- Monitors current projects and coordinates all team members keeping installation workflow on track.
- Communicates timeline changes and new information to the project team. Coordinates installation with third-party vendors, co-workers, and customers.
- Manages the data for all project-related information; ensures all needed materials are current and properly filed and stored.
- Manages travel for the installation team within the assigned budget and ensures adherence to the travel policy.
- Organizes and plans meetings with the project manager, ad hoc or on a scheduled cadence.
- Works to improve the project process.
- Ensures on-time completion of all installation projects.
Customer Support Representative - Registry Monitoring Insurance Services/Internet Truckstop - Westlake Village, CA
(2021-11 - 2022-08)
Provided specialized customer support and account maintenance to an assigned client base, maintaining positive relationships and communicating clients using established phone and email etiquette. Possessed solid working knowledge of client business rules, vendor registration, and client portal.
- Assisted clients by emailing their requests such certificates of insurance, requesting business licenses, W9 submissions, and other needed information to maintain compliance between client and vendor; assisted with daily outbound calls to contact insurance producers, underwriters, and vendors
- Ensured internal system is accurately updated with client and vendor information for accounts while managing account list
Production Line Worker - Buena Vista Foods - Azusa, CA
(2021-08 - 2021-10)
- Assembled frozen, packaged food items in bags for school lunch kits for regular shifts and overtime
- Conducted work with the precision and quickness to ensure meeting daily lunch kit quotas while standing for long periods of time
- Assisted bakery production with the assembly of various food items on multiple commercial equipment in a fast-pace, production line environment with neatness and consistency
- Assisted other workers with maintaining clean and functional work areas during shifts and end of shift, and followed all health and safety compliance
Inside Sales/Outbound Call Agent - Hikvision - Rowland Heights, CA
(2021-06 - 2021-06)
- Researched business contact information through customer relationship management system
- Called security companies based on city/state to notify monthly promotion of discounted security camera products; updated inquiries in CRM system, in Excel, and emailed promotional details to clients
- Provided assistance with data entry for invoices
Customer Service Advocate II - Palmetto GBA - Columbia, SC
(2020-10 - 2021-03)
- Ensured effective customer relations by responding accurately, timely, and courteously to telephone and web inquiries; handled situations which also may have required adaptation of response or extensive research; accurately documented inquiries
- Initiated or processed adjustments or performed other research as needed to resolve inquiries; coordinated with other departments to resolve conflicts; responded to, researched and/or assisted with priority inquiries and special projects required by management
- Provided feedback to management regarding customer problems, questions, and needs; maintained accurate records on complaints and/or other customer comments, and makes recommendations for changes to management; followed up on complaints until resolved or reports to management as needed
- Maintained basic knowledge of quality work instructions and company policies; assisted with process improvements through the recommendation of changes in procedures and techniques identified in daily operations; maintained all departmental productivity, quality, and timeline standards
Receptionist - South University - Columbia, SC
(2017-09 - 2020-09)
- Answered and directed calls to proper staff person or voicemail correctly and politely take messages when necessary
- Greeted visitors in a friendly, welcoming and professional manner and directs them to their proper destination
- Assisted as necessary with special admission events
- Assisted with data entry and special projects as needed
- Assisted HR Coordinator with administrative tasks (i.e. managing employee contracts and personnel files)
Administrative Assistant for Dean of Academic Affairs and Operations - South University - Columbia, SC
(2015-10 - 2017-06)
- Helped HR Coordinator/Executive Assistant to Campus President with updating employee work-hour report; bookmarked South University handbooks via pdf files to locate specific SU policies and reviewed self-study report for PTA (Physical Therapy Assisting) program director
- Assisted Career Services and Student Affairs with Healthcare Professions Career Fair by greeting and directing hiring managers and students to employer booth locations, in addition to managing the sign-in table; assembled new Student Orientation Packets for the Associate Dean of Student Affairs and PTA program director
- Assisted Dean of Academic Affairs and Operations with quarterly projects such as distributing end-of-course surveys as well as evaluation reports to instructors, and recording student survey comments via Excel
- Requested high school and college transcripts (via fax, mail, phone, and online) for the Registrar department (20-30 weekly); Organized, filed, and securely stored student information such as PII; scanned, linked, and updated student documents (100 weekly) using campus information system
