Premium Ticketing Coordinator - Regional - AEG Presents - West Palm Beach, FL
(2024-06)
- Drive sales through strategic data analysis, devising innovative approaches to boost revenue.
- Contribute to the design and implementation of VIP and Platinum ticketing initiatives.
- Support ticket inventory management and pricing strategies.
Marketing Manager - Powertown Wrestling at Relativity Worldwide LLC - Boca Raton, FL (Remote)
(2021-12 - 2025-01)
- The oversee all social media accounts which includes Facebook, Instagram, and Twitter.
- Manages and operates company accounts including MailChimp, DocuSign, Google Workspace, GoDaddy, and Shopify.
- Responsible for the collection of talent information of over 200 wrestler's legal contracts, addresses, and representatives.
- Acts as the customer support manager and shipping consultant.
Conference Services Coordinator - The Breakers Palm Beach - Palm Beach, FL
(2024-02 - 2024-05)
- Assisted in planning and executing group conferences, including the National Association of Chain Drug Stores.
- Communicated with clients and hotel staff while anticipating and facilitating client needs on behalf of Managers.
- Produced and distributed conference documents and correspondence promptly and efficiently for Managers.
Ocean Course Operations Specialist - The Breakers Palm Beach - Palm Beach, FL
(2022-05 - 2024-02)
- Provided excellent customer service to all guests for activities, such as player assistant and hospitality management.
- Managed and maintained the golf carts, guest clubs, and bag storage room.
- Represented "The Breakers" with excellent hospitality service to all team staff, hotel guests, and breakers members.
Customer Experience Associate - Premier Lacrosse League - Remote, Seasonal
(2023-11 - 2024-01)
- Managing customer communication across all channels, including email, phone, and social inquiries.
- Processing orders and transactions accurately and efficiently.
- Troubleshooting technical issues with products or services and reporting issues that are surfaced.
- Proactively monitoring customer feedback on third party marketplaces and compiling opportunities for improvement.
Outside Operations Assistant - The Old Course at Broken Sound - Boca Raton, FL
(2021-06 - 2022-05)
- Responsible for various services such as driving range, bag room, and staging area for club members.
- The setup and breakdown of the day's schedule, including pro-scratch tournaments and county wide leagues.
- Excellent customer service, a positive atmosphere, and engaging conversations with all members.
- Assisted the PGA Seniors Tour for a week-long tournament and was a contributing member to the success of the event.
Track and Field Student Manager - University of Florida - Gainesville, FL
(2020-08 - 2021-05)
- Assisted with the day-to-day operations of a Division 1 collegiate athletics team.
- Provided the coaches and athletes with any equipment necessary to be successful.
- Traveled with the team to various track events and represented the University of Florida.
- Hosted multiple events including Tom Jones Invitational and Florida Relays Classic.
Support Internship, Partnerships - Orange Bowl, Committee Festival - Miami, FL
(2019-12 - 2020-01)
- Learned about department processes, budgets, expenses, and the development of in game ads.
- Assisted the partnership department with various tasks such as credentials, sponsorships, and community outreach.
- Contributed to multiple events and promotions including the Orange Bowl Basketball Classic, Coaches Luncheon, the Orange Bowl VIP Pregame Party, and Orange Bowl Football Game.
Operations Assistant - University of Florida Athletic Association - Gainesville, FL
(2019-03 - 2021-01)
- Provided guest services for Baseball, Football, and Basketball games
- Addressed fan inquiries and resolved issues promptly, and ensured fan comfort and safety.
