Brett McCall

Property Claims Adjuster with strong residential construction expertise, advanced Xactimate proficiency, and extensive CAT deployment experience. Known for rapid cycle times, accurate scoping, contractor negotiation, and a consistent 96% "Excellent" customer experience rating. Skilled in complex investigations, coverage analysis, and empathetic policyholder communication.

Property Claims Adjuster at Allstate Insurance (2024-04 – Present)

Manage daily property claims from first contact through settlement

• Manage daily property claims from first contact through settlement, consistently achieving same-day closures that exceed KPI expectations
• Maintain a 96% "Excellent" customer experience rating through clear, empathetic communication and transparent coverage explanations
• Negotiated with contractors for pricing accuracy and material comparability, enhancing cost mitigation efforts
• Simplified complex policy language to effectively guide insureds through claims process

Independent Adjuster at Wardlaw Claims (2020-08 – 2023-12)

Deployed to major catastrophic events, managed high-volume claims

• Deployed to major catastrophic events, managed high-volume claims with thorough documentation and timely resolutions
• Executed full-cycle claim handling: conducted inspections, documented photos, prepared Xactimate estimates, analyzed coverage, and completed final reconciliations
• Managed daily and CAT claims for State Farm, Allstate, and Homeowners Choice, ensuring compliance with industry standards

Director at Home Renovation & Resell (2016-01 – 2020-08)

Directed full residential renovation projects

• Directed full residential renovation projects, strengthening expertise in structural integrity, building materials, and repair cost accuracy
• Managed budgets, timelines, and subcontractors while resolving complex structural issues to maintain profitability