Ophthalmic Assistant at Eye Care Clinic (2025-07 – Present)
Conduct preliminary eye tests and assist with patient workups in an ophthalmology clinic setting.
- Conduct preliminary eye tests, including visual acuity, tonometry, and autorefraction
- Maintain up-to-date knowledge of authorization regulations and requirements
- Assist with patient workups and prepare for physician exams
- Document patient information accurately in the EMR system
- Assisted in the development of patient treatment plans and follow-up care instructions
- Measure patients' visual acuity, refractions, and eye muscle balance
- Apply eye drops and other medications to patient's eyes as directed
- Educate patients on medication administration and postoperative eye care
- Assist in the development of authorization request forms
- Coordinate with other departments to ensure authorization accuracy
- Provide translation services for non-English-speaking patients to facilitate clear communication with healthcare providers and improve patient understanding of medical instructions
Patient Services Representative / Medical Assistant – Pain Management at Alabama Orthopaedic Clinic, P.C. (2024-04 – 2025-04)
Managed patient services, scheduling, insurance verification, and assisted with medical procedures in a pain management clinic.
- Manage appointment scheduling system to optimize patient flow and minimize wait times
- Process patient pre-authorizations and referrals
- Manage patient files and ensure accuracy of patient information in the system
- Manage patient intake, check-in/out, scheduling, and insurance verification
- Assist with injections, specimen collection, and room preparation
- Monitor vital signs and support the pain management provider during procedures
- Answer patient phone calls and triage calls to the appropriate departments
- Administer medications following proper protocols and dosage guidelines to ensure patient safety and adherence to treatment plans
- Collaborate with insurance companies to verify coverage and facilitate timely billing processes for services rendered
- Assist physicians with patient exams and treatments
- Administer injections, immunizations, and other medications as directed by a physician
- Obtain patient consent forms and ensure that all relevant forms were signed
Cashier at McAlister's Deli (2021-01 – 2024-02)
Managed cash transactions, customer service, and operational duties in a high-volume restaurant setting.
- Balance the cash drawer by meticulously counting cash at the beginning and end of every shift
- Proficient in computing wages, deductions, and other payroll-related activities
- Adept in maintaining employee records and payroll information
- Maintain accurate records of all transactions
- Maintain knowledge of restaurant menu items and specials
- Perform opening and closing duties
- Monitor dining room for cleanliness and customer satisfaction
- Deliver friendly, efficient service and manage accurate cash handling
- Train new team members and resolve customer inquiries
- Maintain a positive work environment in a high-volume setting
Inventory Merchandise Specialist at Mobile Fire and Rescue (2018-06 – 2018-08)
Managed medical supply inventory and assisted with training in an emergency services organization.
- Monitor inventory levels and replenish stock as necessary
- Perform cycle counts to ensure accuracy of inventory levels
- Monitor stock levels to ensure that there were sufficient supplies to meet customer demand
- Track and monitor inventory levels to ensure timely replenishment
- Demonstrate knowledge of medical protocols and procedures in emergency situations
- Collaborate with other healthcare professionals to ensure the best patient care
- Assist in the maintenance of medical supply inventory
- Assist in training of EMTs and paramedics
- Attend staff meetings with the city of Mobile and City Officials
