Seasoned customer service professional/ field service technician
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Seasoned customer service professional/ field service technician seeks a company or organization looking to add an excellent team player, overall hard worker and someone dedicated to the success of that company.
Field Service Technician - F2Onsite - Baltimore, Virginia, Delaware, and Pennsylvania area
(2012-09 - 2015-01)
Break and fix responsibilities on desktops and laptops all over the Baltimore, Virginia, Delaware, and Pennsylvania area. Projects relating to OS upgrades, workstations upgrades, and computer/laptop repairs. Experienced with replacing all parts such as; mother boards, HDD's, laptop screens. Accustomed to traveling to and working in customer's homes or places of business to diagnose and repair. File summary and status reports online through a web portal daily for work completed. Worked remotely.
Field Service Technician - The Nielsen Company - Tampa, FL
(2011-04 - 2011-12)
Trained in Florida for 3 months to learn ins and outs of Nielsen equipment and customer services goals. Installed and maintained equipment used to monitor client's TV watching for the purpose of collecting information for the TV ratings system.
Field Service Technician - Dial Electronics - Baltimore, MD
(2001-09 - 2021-06)
Managing company drivers (up to 4) when it came to picking up and re-delivering consumer electronics after a catastrophe and then rebuilding. Responsible for managing communications between Dial Electronics and customers when arriving onsite. Maintained customer accounts to ensure proper invoicing and payment receipt.
Handled monthly reconciliation and reporting completed for all company accounts, also responsible for the installation and reintegration of home theater systems and computer systems for both residential and commercial establishments. Ensuring proper connectivity and providing on-site instruction, as needed. Tested, repaired and restored equipment back to original factory condition.
Store Manager - Hollywood Video - Baltimore, MD
(1989-10 - 2000-10)
Managed multiple video store locations: Liberty Road and Northwest Plaza locations simultaneously. Maintained excellent customer service. Handled store banking. Supervised a staff of 7-10 employees. Received, processed and activated inventory products.
Created weekly work schedule, for staff and management. Processed videotapes that included, daily, check in/out. Maintained store inventory and conducted monthly inventories. Completed promotional projects, in addition to setting up displays and keeping things current.
Recruited and interviewed prospective customer service reps and managers.
Assistant Manager/Technician - Midas Muffler Shops - Edgewater Park, NJ
(1984-06 - 1989-10)
Performed custom exhaust installations and custom pipe bending on automobiles and trucks. Provide excellent customer service, troubleshoot and repair automobiles and trucks. Follow-up with customer service at the front desk.
Answered phones, fielding customer questions and issues. Handled cash, check and credit card payment transactions. Made daily bank deposits. Carried a personal petty cash of $100.00, for shop needs. Conducted part inventory semi-annually.
Assisted and worked at 3 locations. Ordered parts, supplies, and maintained inventory control.
Certification - Google Digital Garage (2022)
Certification - Laptop/Desktop repair - Dell (2012)
Certification - Electronic Restoration - Dial Electronics (2007)
Certification - Web Authoring and Development - RTEK 2000 (2002 - 2003)
High School Diploma - Willingboro High School (1980 - 1984)
