Inventory Specialist at JM Bullion (2015-01 – Present)
- Supervised customer support team and analyzed operations from 2015-2024 to enhance service quality
- Operated company eBay store by managing inventory, responding to customer emails, handling claims/returns, and issuing refunds to maintain high customer satisfaction
- Answered questions and supported co-workers regarding products and company policies, improving team knowledge
- Handled customer escalations to resolve issues and achieve customer satisfaction
- Contacted customers regarding inventory issues with their orders, ensuring timely communication
- Managed inventory at the distribution center and upgraded products when applicable to increase revenue
Unarmed Security Officer at United Protective Services (2018-02 – 2018-08)
- Observed and reported activity at multiple security details on a part-time basis to maintain site safety
- Enforced rules, regulations, and procedures set forth by post orders and security management to ensure compliance
- Maintained daily activity and incident reports when required, supporting accurate documentation
Site Supervisor at Universal Protection Service (2014-02 – 2015-04)
- Observed and reported activity at multiple security details to ensure safety and compliance
- Maintained daily activity and incident reports when needed, supporting thorough documentation
- Enforced rules, regulations, and procedures set forth by post orders and security management to uphold standards
- Trained new security officers assigned to the security detail, improving team readiness
- Responded to questions or issues from clients, ensuring client satisfaction
Probation Officer at Dallas County Community Supervision and Corrections Department (2010-07 – 2014-02)
- Supervised and counseled community supervision clients to support rehabilitation
- Liaised with internal staff, community resources, and outside agencies to develop and implement informed supervision plans, identifying appropriate rehabilitative services
- Monitored and enforced Conditions of Community Supervision and reported violations in a timely manner to ensure compliance
- Worked and communicated effectively with people to foster positive relationships
- Met deadlines for reports to maintain compliance with department standards
Field Supervisor at Texas Star Security (2009-10 – 2010-07)
- Inspected different security details to monitor security officers' performance and ensure quality service
- Answered questions or concerns from clients regarding their security needs, enhancing client satisfaction
- Filled in for security officers or provided additional security as needed to maintain coverage
- Made changes in security officers' work schedules to accommodate all security details when needed, ensuring operational efficiency
- Wrote daily action reports regarding events that occurred on duty to support accurate record-keeping
- Trained Security Officers at different security details to improve team effectiveness
- Handled compliments and concerns from customers regarding their security needs to maintain strong client relationships
- Demonstrated flexibility by making changes as needed to address evolving security requirements
Cashier at Kroger Grocery Store (2009-04 – 2009-10)
- Worked as overnight cashier and overnight stocker to support store operations
- Cleaned cash registers and balanced register drawers to ensure accuracy
- Answered questions asked by customers to provide excellent service
- Unloaded trucks and placed items on shelves throughout the store to maintain inventory levels
- Performed several other duties as needed to support team operations
Cashier/Stocker at Wal-Mart (2008-09 – 2008-12)
- Worked as evening cashier and stocker to support store operations
- Cleaned cash registers and balanced register drawers to ensure accuracy
- Answered questions asked by customers to deliver quality service
- Unloaded trucks and placed items on shelves throughout the store to maintain inventory
- Performed several other duties as needed to support team efficiency
Customer Service Rep at Novo One (2008-06 – 2008-08)
- Served as Customer Service Rep for Stream Energy, assisting clients with electric bills and processing payments over the phone
- Answered questions regarding electric service and resolved issues related to electric use or invoices to ensure customer satisfaction
Server at Gateway Manor (2004-05 – 2008-05)
- Worked as kitchen dishwasher and server to support food service operations
- Served food and answered any questions or concerns patrons may have to enhance guest experience
- Assisted in preparing lunch and dinner when needed to ensure timely meal service
- Performed several other duties as needed to support team effectiveness
