Facilities Specialist at CTI-Conference Technologies (2025-07 – Present)
- Oversee CTI's entire Real Estate Portfolio consisting of a total of 49 locations throughout the Nation. 10 Owned locations and 39 Leased locations totaling 400,000 sq ft of space with 60% being office space and 40% being warehouse space.
- Manage a total of 43 leases, 39 leases as a tenant and 4 Leases as a Landlord. Total annual lease value of $4mil
- Negotiated 4 lease renewals as tenant with total lease value of $1.5mil.
- Lead the lifecycle of relocating 8 Branches and Opening 6 Branches from searching for location in Market to Branch opening. Developed search criteria, work with Brokers on market search, selected site, negotiated Lease, developed space layout and TI SOW, Managed Contractors performing TI, addressing utilities and vendor service agreement as needed, and coordinated equipment and Team move-in.
- Created Project Plans and SOPs to accommodate needs of Branch Openings, Branch Relocations, and acquisitions to define roles of each CTI Team Member involved in lifecycle to successfully relocate or open Branch.
- Onboarded 3 new Properties through acquisitions, included collecting Property information through due diligence, while addressing utility and vendor service agreement accordingly.
- Responsible to maintain properties according to terms of lease and as a landlord. Implemented a CMMS to track and monitor maintenance requests and issues as they arose.
- Negotiate and manage vendor service agreements to ensure properties are maintained to provide team members with an environment to best serve our clients.
Senior Property Manager at DCM Group (2024-05 – 2025-07)
- Developed relationships with property owners while maintaining office, retail, and warehouse properties with over 577,000 sq ft of space consisting of over 40 leases with $5.4 million in annual revenue.
- Develop Annual Budgets for Property, including monthly amounts of service contracts, estimated utility expenses, and capital projects amounts.
- Provide Monthly reports to Building owners to show the amount of revenue and expenses each building had each month and on a year-to-date basis.
- Accurately calculate CAM reconciliations while taking into consideration the base year, caps, and controllable vs. non-controllable expenses.
- Supervise 2 Assistant Property Managers and 3 DCM Group Maintenance Technicians.
- Negotiate vendor service contracts and manage vendors to ensure properties are maintained to tenant and building owners' satisfaction.
Regional Corporate Real Estate Manager-AVP at First Bank (2014-04 – 2024-01)
Excelled in strategic planning while managing First Bank's Midwest Region Facility portfolio, including properties in Missouri, Illinois, Kansas, Nebraska, and Texas. Exercised operational excellence following industry best practices while managing Midwest Region's Facility portfolio of up to 71 properties, overseeing 778,174 sq ft of retail, office, and tenant space. Provided leadership to the Real Estate Team consisting of 3 Maintenance Techs, an Assistant Property Manager, a Corporate Real Estate Administrator, and 2 Corporate Real Estate Interns.
- Demonstrated the ability to create a performance culture through hands-on training, supervision, and conducted annual performance reviews to maintain performance metrics.
- Demonstrated the ability to open new Branch locations by working with brokers, making site visits, acting with a sense of urgency, and making decisions while working under pressure to meet business requirements.
- Member of the Project Management Team that led the transformation of 33 Midwest locations, including re-locations and renovations at a budget of $8.5 million, while maintaining branch productivity and customer experience through working directly with customers and staff. In addition, lead 10 California Branch relocation and renovations with a $2.7M budget.
- Utilized Project Management skills to coordinate and prioritize construction schedules with General Contractors, First Bank Retail Team, Branch Technology Team, Networking Team, and Physical Security Departments during transformation and relocation projects.
- Developed and maintained a close, working relationship with First Bank's lead architect, meeting with the architect to review drawings and provide feedback to improve designs for First Bank projects.
- Contributed to event planning and execution for the opening of a $40M corporate headquarters as part of the Change Management Team, liaising directly with the general contractor for site redevelopment.
- Exercised effective communication and positive relationships to manage and renew over 75 leases valued at $2.4M for First Bank, acting as both landlord and tenant.
- Oversaw a facility maintenance Annual Operating Budget of over $6M.
- Prioritized and implemented cost controls by analyzing the budget to increase the financial success of the Region by over 5%.
- Successful in negotiating and managing vendor agreements for First Bank's facility management. This included developing specifications for project scope of work, sending out RFPs, reviewing bids, selecting contractors, and executing contracts.
- Worked closely with First Bank's Legal Department to ensure language in vendor agreements and leases limited First Bank's liability.
- Excelled in leadership role during emergencies to resolve problems and to ensure continuous Bank operations. Coordinated with vendors, staff, and the Risk Management Team to maintain Bank operations.
- Assumed a leadership role in the implementation of essential equipment and protocols to maintain First Bank's operations and client relationships during COVID-19 using a teamwork approach, including sourcing sneeze guards, distance markers, and developing cleaning protocols with external vendors.
- Demonstrated computer skills and leadership to achieve operational improvement by implementing a CMMS (ServiceNow Work Order System). This required a presentation, verbal, and written communication skills to key stakeholders in implementing the plan. Used ServiceNow to track request and address in a timely manner.
- Was the lead Manager for staff relocation projects at First Bank for up to 150 employees, leading others and collaborating with stakeholders and vendors, while minimizing operational impact and adjusting office spaces to better address workplace needs.
Property Manager- Carondelet Park Rec Complex at YMCA of Greater St. Louis (2009-07 – 2013-01)
- Member of the leadership team to launch a $20M, LEED-certified, 76K sq ft Recreation Facility with pools, fitness and childcare centers, gymnasium, and conference rooms.
- Implemented start-up operations, coordinated with contractors for FF&E installation, and displayed superior time management skills ensuring new facility readiness for on-time delivery.
- Developed specifications of a comprehensive preventative maintenance program for all MEP equipment, including chilling towers, heat pumps, and pool pumps.
- Trained employees and provided follow-through to the team, adhering to quality standards, inclusive of 1 Full-Time Maintenance Tech, 2 Full-Time Housekeeping Supervisors, and 20 part-time housekeeping staff.
- Managed and developed a work order system for timely and consistent building repairs, effectively training staff on its use to meet staff and clients' needs. Exercised communication skills in training staff on the work order system.
- Coordinated the launch of the $21M, 76,000-square-foot O'Fallon Park Rec Complex, consulting key YMCA stakeholders to establish a comprehensive facility plan.
