VP, Business Risk & Control Officer, Enterprise Technology & Operations - Comerica Bank
(2024-11)
- Lead 1LOD risk oversight for Enterprise Technology & Operations, including risk identification, assessment, mitigation, monitoring, escalation, and executive reporting.
- Translate 2LOD frameworks, policies, and standards into business routines that strengthen risk culture, control ownership, regulatory readiness, and governance discipline.
- Validate control design and operating effectiveness while providing credible challenge aligned to risk appetite, audit expectations, enterprise policy, and remediation quality.
- Lead issue management for self-identified, audit, 2LOD, and regulatory issues, including milestone tracking, root-cause validation, extensions, loss events, and horizontal control gaps.
VP, Third Party Business Risk Analyst Lead - Comerica Bank
(2024-04 - 2024-11)
- Led third-party risk oversight, regulatory inquiry support, audit response, and compliance execution across assigned business lines.
- Advised 1LOD partners across vendor planning, due diligence, contracting, monitoring, termination, and offboarding; facilitated SOC 1/SOC 2 reviews and risk assessments.
- Partnered with business units to implement regulatory changes, improve procedures, reduce cycle times, and strengthen management reporting.
GRC Senior Business Control and Risk Manager, IT Risk Lead - Santander
(2021-10 - 2024-03)
- Led IT risk and GRC activities for application inherent risk assessments, data classification, access governance, framework adherence, and risk-rating automation.
- Drove remediation for SOX and inherent-risk audit processes; partnered with 2LOD on policies, standards, exceptions, issue validation, and governance escalation.
- Supported quality assurance documentation, reporting, program updates, and managed application access verification through SailPoint-controlled environments.
Program/Project Management Lead, Bank PMO Risk Governance - USAA
(2020-09 - 2021-03)
- Led PMO risk governance for MRA and consent order execution, coordinating milestones, deliverables, accountability routines, and regulatory readiness.
- Managed examination readiness, SOX control remediation, audit testing, and process-control analysis across retail and consumer banking operations.
- Applied value stream mapping, Agile/Scrum, and risk framework design to improve target-state processes and product lifecycle controls.
VP, Risk Control Assessment / Program Manager - Citibank
(2015-07 - 2019-09)
- Led QA Framework and Manager Control Assessment programs for Mortgage and Retail Services, documenting processes, risks, controls, testing methods, and monitoring routines.
- Managed credit risk policy and change initiatives aligned with corporate policy, GCCFRP expectations, and regulatory requirements.
- Partnered with Legal, Compliance, Operations, Technology, Audit, Independent Risk, OCC, CFPB, and FRB on exams, validations, governance forums, and remediation.
Risk Consultant - Navigant Consulting / Chase
- Led RCSA testing, control validation, risk assessment, consent order remediation, workflow gap analysis, and closure planning.
Risk Analyst - Fannie Mae
- Performed RCSAs, incident reviews, root-cause analysis, regulatory change implementation, and Duplicate Payment initiative project management, reducing costs by 18%.
Risk, Operations, Product Strategy, Compliance, QA/QC, and SOX Audit roles - Bank of America Home Loans
- Held progressive risk, operations, product strategy, compliance, QA/QC, and SOX audit roles; improved underwriting performance by 7%, business continuity and efficiency by 15%, and delivered more than $800K in savings through process reengineering.
