Brian Marshall

Analytical, client-focused operations leader with 6+ years of experience in high-volume legal production, documentation management, billing, quality control, and team supervision. Skilled at coordinating multiple stakeholders, resolving workflow issues, maintaining accurate records, and communicating clearly with clients. Brings strong investigation, documentation, troubleshooting, and customer-service skills applicable to claims, operations, customer service, and field-inspection environments.

Production & Billing Manager - American Court Reporting - Chamblee, GA

(2022-07)

• Coordinate production and billing for complex legal cases while maintaining documentation accuracy, confidentiality, and timely delivery.
• Manage file preparation through the full transcript lifecycle, monitor workflow, identify bottlenecks, and resolve issues to keep deadlines on track.
• Train production staff on sensitive-information handling, exhibit protocols, and quality standards.
• Communicate with clients to clarify requests, set expectations, resolve billing questions, and provide responsive service.
• Prepare account updates, invoices, transcripts, and exhibits while tracking payments and maintaining audit-ready records.

Client Services / Production Team Lead - Veritext - Roswell, GA

(2018-12 - 2022-06)

• Led client-service and production workflows supporting certified transcripts and exhibits for courts and law firms.
• Reviewed work for accuracy and completeness, documented corrections, and implemented quality checks to reduce rework.
• Translated management direction into clear task assignments, balanced workloads, and maintained service-level timelines.
• Built lasting client relationships and handled escalations using empathetic, solutions-focused communication.

Recruiter - JMA Placement - Roswell, GA

(2016-09 - 2018-11)

• Screened and matched candidates to client requisitions while verifying information and coordinating interviews and references.
• Maintained accurate records and coordinated multiple stakeholders throughout fast-moving hiring cycles.
• Provided responsive client support and status reporting while strengthening evaluation, communication, and documentation skills.

Bachelor of Arts - Business Administration, Concentration in Management - Morehouse College (2018-05)