Sr. Sales Development Representative - Supervisor at SKIPCART (2019-12 – 2022-12)
- Lead the end-to-end Implementation Management and Onboarding Frameworks for the delivery fleet, reducing time-to-value for platform users.
- Partner with Enterprise Account Management teams at AutoZone, 7-Eleven, and Whataburger to ensure seamless Cloud Technology integration and stakeholder alignment.
- Managed the Project Management lifecycle during the $100M+ acquisition by 7-Eleven, focusing on scalability and standardized infrastructure technology.
- Execute rigorous KPI Tracking for driver onboarding funnels to optimize early-stage value realization and mitigate friction in the customer journey.
Freelance Writer at FREELANCE WRITER (2015-12 – Present)
- Educate diverse audiences by authoring specialized technical articles for national magazines, focusing on complex systems and institutional frameworks.
- Architect high-quality documentation for Digital Experience Platforms to ensure consistent user onboarding and knowledge transfer.
- Mitigate documentation gaps by creating scalable content frameworks for alumni and law enforcement stakeholders.
Communications Unit Lead Instructor at CITY OF SAN ANTONIO (2018-06 – 2019-12)
- Lead the training and supervision of the 911 Communications unit, architecting standardized documentation for emergency response protocols.
- Architect wellness and performance tracking frameworks for 911 staff to improve team reliability and mitigate high-stress operational risks.
- Oversee the Implementation Management of new communication software to ensure functionality and reliability across the unit.
Adjunct Faculty at ADLER UNIVERSITY (2016-03 – 2016-07)
- Educate graduate students by designing comprehensive Forensic Psychology curricula, utilizing pedagogical Onboarding Frameworks for academic success.
- Partner with university stakeholders to ensure compliance with ethical codes and diagnostic standards in classroom implementation.
Adjunct Faculty at TRINITY CHRISTIAN COLLEGE (2016-02 – 2016-05)
- Architect online educational platforms focusing on ethical leadership and criminal justice systems for remote implementation.
- Supervise coursework research and technical projects, managing student KPIs to ensure academic value realization.
Adjunct Professor at WESTWOOD COLLEGE (2015-01 – 2016-12)
- Support curriculum architecture for the Criminal Justice Program, streamlining the onboarding process for new students.
- Mitigate academic friction through individual mentorship and tailored implementation of learning resources.
Chicago Police Officer at CHICAGO POLICE DEPARTMENT (2004-11 – 2014-03)
- Lead complex homicide and gang investigations, utilizing rigorous Project Management techniques to manage evidentiary data and surveillance assets.
- Partner with community stakeholders to implement local safety programs and mitigate urban crime through proactive intelligence gathering.
- Manage tactical implementation for high-profile international events, including the 2012 NATO Summit, ensuring operational infrastructure reliability.
