Sr Wireless Network Engineer - Baxter International
(2021)
- Embedded with research and development team to identify bugs, deficiencies and solutions regarding Wi-Fi connected medical devices.
- Troubleshooting customer issues.
- Design automated test solutions.
- Work with component vendors in design and bug resolution.
Wireless Network Engineer - IBM: Cleveland Clinic
(2019 - 2021)
- Design and troubleshoot wireless / enterprise network architecture.
- Remediation of downed Access Points in the field.
- Participate in Cybersecurity disaster recovery TTX.
- QA test new wireless / enterprise systems.
- Evaluate wireless medical equipment for Clinical Devices.
- Work with field services to resolve customer network issues.
Manufacturing Test Design Engineer - Cisco Systems Inc
(2012 - 2016)
Product Operations Division
- Designed, built and coded automated testing solutions for high volume, complex manufacturing environments in China, Russia, Brazil, and the Czech Republic utilizing Cisco routers, switches, and wireless access points for testing access points in the factory.
- Identified and helped resolve 100 systems, hardware, software, and/or firmware defects.
- Performed troubleshooting for six-sigma yield issues.
- Debugged automated manufacturing systems.
- Successfully launched 8 new wireless access points, each met or exceeded six-sigma yield goals.
Sr. Development Test Engineer - Cisco Systems Inc
(2002 - 2012)
Wireless Networking Business Unit
- Test Lead Engineer for the last 10 new Access Point shipping platforms.
- Identified and helped resolve 800 systems, hardware, software, and/or firmware defects/bugs.
- Developed software / hardware for 802.11(a, b, g & n) wireless access points, client adapters, VoIP phones and centralized management solutions.
- Wrote and executed test plans.
- Developed test automation scripting and solutions utilizing Perl, Python, Fanfare, LabView, and Cisco Autotest.
- Recreated customer issues and verified customer solutions.
- Developed project functional specifications and project planning.
- Performed protocol conformance testing.
- Performed stress and performance testing - automation and regression.
- Performed Web UI testing.
- Reviewed technical documentation for customer release.
Senior Customer Service Escalation Engineer - Cisco Systems Inc
(2000 - 2002)
- Worked daily with customers, account managers, critical accounts group, and development engineers to provide technical support by identifying and resolving issues for customers from major accounts to home users.
