Brian Smith

Senior IT Infrastructure Project Manager and Agile delivery leader with 20+ years of experience leading enterprise modernization, infrastructure transformation, PMO governance, operational readiness, server migration, monitoring implementation, deployment execution, and technology delivery initiatives across federal, financial services, healthcare, nonprofit, public sector, and commercial environments. Proven success coordinating enterprise-scale infrastructure programs involving network modernization, server retirement initiatives, data center modernization, enterprise monitoring implementations, WAN upgrades, hardware refreshes, operational governance, and executive reporting. Experienced leading cross-functional teams across infrastructure engineering, cybersecurity, operations, vendors, business stakeholders, and executive leadership while managing risks, dependencies, milestones, budgets, and delivery outcomes.

Certified

ScrumMaster (CSM) and Certified Scrum Product Owner (CSPO) with extensive experience supporting Agile, Waterfall, and hybrid delivery models across multiple concurrent enterprise initiatives.

Task Coordinator / Senior IT Infrastructure Project Manager - DMI, Inc. (Supporting FDIC)

(2024-05 - 2026-06)

• Coordinated enterprise-wide infrastructure modernization initiatives spanning more than 70 field offices, regional office upgrades, data center modernization programs, enterprise monitoring implementations, and server retirement initiatives within a regulated federal environment.
• Managed PMO governance activities including RAID tracking, executive reporting, milestone coordination, deployment planning, operational readiness reviews, dependency management, and stakeholder communications.
• Coordinated Windows Server 2016 retirement and modernization activities involving more than 900 servers, supporting migration governance, application owner engagement, ServiceNow workflow coordination, decommission planning, and executive reporting.
• Supported SolarWinds modernization and ATO readiness initiatives through governance tracking, artifact coordination, milestone management, security alignment, and operational readiness activities.
• Supported enterprise modernization programs involving network refreshes, WAN upgrades, data center modernization, enterprise monitoring implementations, infrastructure resiliency improvements, and operational transition planning.
• Developed executive dashboards, quad charts, milestone trackers, deployment scorecards, risk summaries, and leadership reporting packages supporting portfolio-level decision making.
• Facilitated coordination across infrastructure engineering, cybersecurity, operations, vendors, deployment teams, and executive leadership to support deployment readiness and issue resolution.

Project Manager - ATM Debit Data & Analysis / Enterprise Operations - Capital One

(2019-02 - 2023-08)

• Managed more than 1,000 small and large projects supporting ATM modernization, new installations, replacements, removals, relocations, network changes, security upgrades, and vendor conversion initiatives.
• Created Statements of Work (SOWs), project objectives, requirements, execution plans, deliverables, and governance documentation supporting successful project delivery.
• Partnered with NCR, Convergint, JLL, construction organizations, facilities teams, security groups, and technology stakeholders to ensure deployment readiness and risk-controlled execution.
• Managed milestones, schedules, dependencies, risks, vendor deliverables, operational impacts, and executive communications across multiple concurrent initiatives.
• Utilized Jira workflow management and governance processes to improve project visibility, delivery tracking, issue resolution, and stakeholder alignment.
• Performed root cause analysis and process improvement activities to improve operational effectiveness and project outcomes.
• Applied Agile and Waterfall delivery methodologies to support execution, governance oversight, stakeholder engagement, and delivery consistency.
• Maintained executive visibility through governance reporting, escalation support, risk management, and operational readiness planning.

Financial Representative - First Financial Group

(2017-07 - 2021-01)

• Provided customized financial planning guidance and relationship management services focused on retirement planning, wealth accumulation, protection strategies, and long-term financial objectives.
• Conducted needs assessments, goal planning sessions, portfolio reviews, and client education activities to support informed financial decision-making.
• Developed customized financial programs tailored to client goals, objectives, and risk tolerance.
• Built trusted client relationships through proactive communication, ongoing monitoring, education, and advisory support.

Senior Associate Project Manager | Product Owner | Process Manager - Capital One

(2013-01 - 2017-06)

• Managed more than 25 enterprise projects supporting Small Business Banking, Capital One Investments, ShareBuilder 401(k), and customer acquisition initiatives.
• Led integrated marketing initiatives that increased ShareBuilder 401(k) awareness by 20% and contributed to 10% quarterly account acquisition growth.
• Increased email-driven account acquisition by 15% through direct response marketing, segmentation strategies, testing methodologies, and campaign optimization.
• Served as Product Owner responsible for backlog grooming, prioritization, Agile delivery support, stakeholder alignment, and business requirement refinement.
• Managed campaign execution across email, online banners, landing pages, social media, call center lead generation, print collateral, and direct mail initiatives.
• Developed operational monitoring routines, quality assurance processes, KPI reporting, scheduling frameworks, and executive status reporting.
• Facilitated Agile ceremonies, workflow optimization, governance reporting, stakeholder communications, and operational readiness activities.
• Partnered with business stakeholders, compliance teams, vendors, marketing organizations, and technology teams to ensure successful delivery outcomes.

Project Manager / Marketing Director - Hydra Media & Marketing

(2008-12 - 2013-01)

• Directed integrated marketing operations and project delivery initiatives supporting more than 25 organizations across healthcare, public sector, nonprofit, retail, and service industries.
• Managed stakeholder communications, project schedules, budgets, vendor relationships, resource coordination, and campaign execution activities.
• Reduced advertising expenditures by an average of 25% through operational planning, vendor coordination, campaign optimization, and process improvements.
• Identified cost-saving opportunities that reduced client expenditures by more than $50,000 over four years.
• Led marketing strategies supporting customer acquisition, brand awareness, operational growth, and small business expansion initiatives.

Digital Project Manager - Superior Document Services

(2007-01 - 2008-12)

• Managed complex electronic discovery, document production, scanning, coding, and litigation support projects.
• Improved production efficiency by 20% through workflow optimization, technology adoption, and operational process improvements.
• Developed project schedules, requirements documentation, client communications, and delivery plans supporting successful project execution.
• Coordinated project timelines, production schedules, staffing alignment, and client expectations to ensure successful delivery outcomes.

Bachelor of Arts (B.A.) - Communication Arts - Virginia Commonwealth University (VCU)