Business Development and Enterprise Strategy Manager - eClinicalWorks - Westborough, MA
(2011-01 - 2024-12)
- Served as a key liaison between eClinicalWorks and large practices (20+ providers), fostering strong relationships and driving collaboration.
- Delivered comprehensive product updates to ensure practices remained informed on available solutions, while assessing and addressing their specific needs.
- Conducted in-depth workflow analysis to optimize software utilization, enhancing efficiency and practice performance.
- Partnered with practices to develop strategic roadmaps, aligning with upcoming industry changes and evolving healthcare trends.
Enterprise Implementation Specialist - eClinicalWorks - Westborough, MA
(2011-01 - 2024-12)
- Provided on-site support to large practices during the implementation of eClinicalWorks software, ensuring smooth deployment and system integration.
- Delivered tailored training, conducted comprehensive workflow analysis, and resolved technical issues to guarantee a successful go live.
- Collaborated closely with practice teams to troubleshoot challenges, optimize system performance, and enhance user adoption.
Video Podcast Host - eClinicalWorks - Westborough, MA
(2011-01 - 2024-12)
- Hosted and produced video podcasts showcasing customer success stories and providing instructional content to engage and educate audiences.
- Curated and delivered compelling content, enhancing brand visibility and fostering customer relationships.
- Provided examples upon request.
Manager Clinical Application - UMass Memorial Health Care - Worcester, MA
(2000-01 - 2009-12)
- Led a team of 120 IT professionals across seven campuses at an acute care Academic Medical Center, ensuring seamless coordination and performance.
- Reviewed and assessed departmental software requests, providing oversight and guidance for successful implementation of new solutions.
- Allocated and managed resources effectively, ensuring optimal project execution and timely delivery.
- Oversaw the maintenance and troubleshooting of existing software, ensuring 24/7 support and rapid resolution of emergent issues.
Defined Benefit Analyst - Fidelity Investments - Boston, MA
Asset Disposition Analyst and Real Estate Auction Coordinator - FDIC - Westborough, MA