Briana Brecheisen

Detail-oriented & seasoned hospitality professional with 15+ years of exceptional service in industry, skilled in providing first-class customer experience. Highly adaptable and reliable, with proven track record of maintaining composure in high-pressure environments. Proficient in multitasking and problem-solving, ensuring clear communication and understanding of guests needs.

Strong interpersonal skills, capable of building rapport with guests and team members alike, ensuring positive, collaborative work environment supporting exceptional service delivery. Demonstrated ability to handle challenging situations with tact and professionalism, resolving conflicts efficiently and effectively. Proven success in managing time and resources.

Skilled bartender with enthusiasm to learn.

Lead Bartender - Kodiak Concepts

(2023-01)

Superior demonstration in providing comfortable, successful and safe shifts for the company. Extensive knowledge in opening and closing procedures for the bar. Exceptional cash handling skills for bar and VIP sections. Phenominal communication skills with guests and exquisite delivery of top tier service. Oversees safety in the entire venue and provides clear and prompt communication with management when needed. Direct communication with vendors to ensure bar is properly stocked.

• Designated trainer for new hires in the bar
• Consistently achieves highest sales averaging $7,000 weekly
• Maintains a constant flow of return and regular customers

Manager/Bartender/Server - Pappadeux Seafood Kitchen - Phoenix, Arizona

(2012-01 - 2026-01)

Administer server checkouts by collecting, recording, and depositing earnings, while ensuring clear communication with management. Oversee schedules for fifteen employees and manage food runners and curbside team. Develop and implement new training programs, resulting in increased efficiency and improved customer satisfaction. Qualify and train new server hires, ensuring readiness for successful service.

• Achieved "Guest Driven" award 8 times by consistently exceeding guest expectations and delivering exceptional service.
• Received "Pappas Pride" recognition 6 times for maintaining a perfect uniform and fostering a positive attitude amongst colleagues.
• Demonstrated exemplary leadership skills and menu knowledge, earning "Kitchen Cornerstone" recognition 5 times.
• Attained Head Wait position out of 130 servers, showcasing outstanding performance and top sales abilities.
• Received multiple awards for exceptional performance and achieved top 5% sales performance at Pappadeux.
• Advanced from server to trainer, headwaiter, bartender, and manager during tenure at the company.

flight attendant - Mesa Airlines - Phoenix, Arizona

(2015-01 - 2016-01)

Verified proper functioning of all equipment by conducting thorough preflight and post-flight inspections. Enforced adherence to FAA rules and regulations to maintain passenger safety throughout flights. Completed tasks efficiently within strict timelines, demonstrating strong time management skills. Resolved conflicts and challenges through effective problem-solving. Fostered welcoming and supportive environment for both customers and team members, exceeding expectations.

Associate's Degree - Science - Glendale Community College