Front Desk Concierge - Walt Disney World Resort - Lake Buena Vista, FL
(2025-01)
- Deliver comprehensive concierge services, including dining reservations, event ticketing, and tailored itinerary planning to enhance guest resort stays.
- Manage guest check-in and check-out workflows using property management software to ensure seamless arrivals and departures.
- Perform guest recovery and conflict resolution, addressing complex inquiries promptly to maintain high guest satisfaction scores.
- Collaborate cross-functionally with Housekeeping, Engineering, Food & Beverage, and Transportation teams to fulfill special guest accommodations.
- Support front-office team members by sharing operational workflows, software best practices, and guest service strategies.
- Exceed guest expectations by proactively identifying opportunities to deliver memorable, high-touch experiences.
Guest Advocate - Target - Mount Dora, FL
(2024-12)
- Resolve customer inquiries swiftly in a fast-paced retail environment while maintaining composure, empathy, and professionalism.
- Oversee guest service desk operations, managing returns, exchanges, damaged items, and backstock processing efficiently.
- Execute point-of-sale (POS) cash register transactions with high accuracy and reliability.
- Operate handheld scanners and multi-device systems to support inventory control, order processing, and drive-up fulfillment.
- Assist in merchandise handling, unpacking shipments, and maintaining fully stocked, visually appealing sales floor displays.
Commercial & Residential Cleaner - Cleaning It Up LLC - Oceanport, NJ
(2023-04 - 2024-08)
- Executed comprehensive cleaning duties across commercial and residential facilities to uphold high hygiene and safety standards.
- Managed inventory of cleaning supplies and equipment while adhering strictly to proper safety and PPE protocols.
- Supported access control and facility security measures to ensure safe operational environments.
Food Service Worker - Whitsons Culinary Group - Middletown, NJ
(2023-09 - 2024-02)
- Prepared and served nutritious meals in strict accordance with portion guidelines and dietary menus.
- Maintained clean and sanitary work areas, adhering to state, local, and federal health and safety regulations.
- Received, inspected, and properly stored food supplies to assist with inventory control.
Staff Assistant / Member Services Representative - AAA Club Alliance - Freehold, NJ
(2018-09 - 2023-06)
- Delivered exceptional customer service in a high-volume contact center, handling inquiries regarding memberships, travel reservations, and emergency road services.
- Utilized relationship-selling techniques to promote membership upgrades, domestic travel packages, and financial products.
- Assisted retail store leadership with daily facility operations and sales initiatives.
Business Development Specialist - Family Fun & Activities - Great Neck, NY
(2017-08 - 2018-09)
- Conducted outbound business development calls, driving lead generation and scheduling qualified sales appointments.
- Tracked customer interactions and managed sales pipelines utilizing Salesforce CRM software.
- Negotiated agreement terms to convert leads into long-term clients.
Retail Sales Consultant - AT&T - Edison, NJ
(2012-03 - 2014-08)
- Identified customer technology needs through active listening and recommended tailored device and service plan solutions.
- Closed retail sales while delivering intuitive technical support and customer onboarding.
- Performed targeted outbound communication to drive customer retention and repeat business.
