Office Clerk at Lithia Motors, Bell Road Toyota (2021-09 – 2023-05)
- Anticipated customers' needs, providing amazing customer service.
- Reception experience
- Picked up other tasks while the office was short staffed
- CDK trained
Service BDC Representative at Joe Gambino's, Gateway Chevrolet (2023-05 – 2024-06)
- Assisted customers with service needs
- Experience using X-time and Dealertrack
- Provided a positive customer experience with friendly service.
- Experience taking cash, card and check payments for customers paying for services
- Responded to inbound calls using a script, listening skills and product knowledge to solve customers inquiries.
- Made outbound calls assessing customers experience, missed appointments and more in-depth service questions.
- Experience with giving out loaner vehicles to customer and caring for their needs
Service BDC Representative at Asbury- Larry H Miller CDJR (2024-08 – 2026-01)
- Assisted customers with service needs
- Experience using X-time and CDK
- Made outbound calls assessing missed appointments and ordering parts
- Experience with TSD, and loaner vehicle dispatch.
- Responded to inbound calls, assisting the guests needs in every way
- Set proper expectations for turn around time and any diagnostic time frame
- Experience scanning into CDK for services repair orders as well as some accounting scanning
- Helped clear the work load for other departments when time was available
Customer Service Representative at Consumer Cellular (2026-03 – 2026-05)
- Assisted customers with service needs
- Assisted guests with making payments
- Experience with troubleshooting phone issues
- Followed a strict schedule
- Computer navigation
- Experience with CX One
- Experience with Knowledge Base
- Experience taking notes
- Experience navigating multiple screens
- Phone call for long periods of time
- Experience with account opportunities, adding lines, selling phones
Service BDC Representative at Peoria Ford (2026-05 – 2026-07)
- Assisted customers by scheduling appointments
- Made numerous outbound calls, bringing customers back in to dealership
- Experience with CDK
- Experience with TSD
- Scheduled appointments
- Reached out to guests regarding their experiences with the service
- Scheduled next appointments
