Briana Williams

Defined project objectives and deliverables for teams of 15–25, ensuring full alignment with organizational goals. Developed detailed project plans, delivering initiatives on time and up to 15% under budget. Coordinated with 10+ stakeholders, improving decision-making efficiency by 20%.

Project Manager - Black & White Productions

(2020-02)

• Defined project objectives and deliverables for teams of 15–25, ensuring full alignment with organizational goals.
• Developed detailed project plans, delivering initiatives on time and up to 15% under budget.
• Coordinated with 10+ stakeholders, improving decision-making efficiency by 20%.
• Identified risks and implemented mitigation strategies, reducing delays and rework by 25%.
• Tracked progress with performance metrics, achieving a 95% on-schedule task completion rate.
• Led daily stand-ups and weekly status meetings, boosting team productivity by 30%.

Customer Service • Sales Specialist - SupplyOne

(2021-10 - 2025-04)

• Generated and qualified high-value leads to expand sales pipeline and drive revenue growth.
• Built strong client relationships by delivering tailored, solution-based product offerings.
• Negotiated contracts and pricing to consistently meet or exceed sales targets.
• Provided post-sales support to maximize customer satisfaction, retention, and repeat business.
• Exceeded quarterly sales targets by 39% for consecutive quarters through strategic selling.
• Recognized as Top-Performing Sales Representative in the region for outstanding results.

Mail Services Supervisor • Customer Service Representative - Nova Southeastern University

(2019-06 - 2021-10)

• Delivered primary customer support to internal and external clients, resolving inquiries efficiently.
• Managed high-volume calls while maintaining minimal wait times and service standards.
• Assisted customers with appointments, special orders, merchandise pickup, and product inquiries.
• Collaborated with customers, sales teams, and management.

Associates in Applied Science - Broward College