Executive Assistant at Xclusive Services (2025-11 – Present)
Hospitality Staffing
- Partnering with the senior leadership team and external consultants to co-develop the company's 1-year and 3-year strategic plans while spearheading the implementation of a Scaling Up operating framework that established enterprise operating rhythms, and accountability systems to align cross-functional execution.
- Designed and implemented executive-level change management tools to create measurable accountability for the company's enterprise-wide "Ascent" transformation initiative.
- Leading an organizational redesign effort that affects multiple executive departments with targeted implementation over a 90-day rollout designed to drive measurable revenue growth by Q1 2027.
- Completed a headquarters relocation of a 16,000-sq ft corporate office supporting approximately 50 in-house employees and executive leadership with essentially no allocated project budget.
- Establishing a long-term AI adoption strategy across administrative functions.
- Collaborating with the CMO to design and implement an intranet to improve executive communication and organizational knowledge sharing.
Executive Assistant at Covered Insurance Solutions (2023-05 – 2025-11)
Insurtech
- Translated an executive vision into a scalable AI powered sales strategy that cut data input errors by +80%.
- Supported the series B fundraising initiative serving as the POC for investor relations and providing project management oversight successfully raising $52M.
- Increased department reporting cadences by nearly 100%, from monthly to daily, and drove a 35% boost in our Q3 operational efficiency by launching the company's first automated, integrated departmental OKR/KPI scorecards.
- Conducted a comprehensive founder-to-CEO needs analysis, tailored executive development goals, and implemented personalized initiatives to support executive growth and effectiveness.
- Overhauled the company mail and check processing systems, reducing processing times from 6 weeks to 24 hours, mitigating risk while eliminating $5,000 in unnecessary fines.
Operations Manager at A Real Difference (2011-01 – 2020-04)
Healthcare
- Built the residential, community and day care programs by designing, implementing and measuring operational frameworks that resulted in sustained YoY growth, achieving +100% annual ROI for 6 consecutive years, while expanding from a garage to a $2.5M brick-and-mortar operation.
- Performed a company-wide P&L audit uncovering $100K in underutilized resources within a $1M budget, influencing forecasting, resource allocation, and cost-saving initiatives.
- Elevated HR to a strategic function by completing a records audit used to establishing an HRMS resulting in 65% increase in HR compliance.
- Redesigned the client care plan development process into a measurable, outcome-led framework achieving 0 deficiencies and full compliance with HCPF, CDPHE and CMS in regulatory surveys.
Project Coordinator at Earth Services & Abatement (2020-04 – 2021-12)
HazMat
- Ensured licensing compliance for 6 business entities across 39 states, managing roughly 1,000 business licenses and over 500 employee certifications with 0 lapses, improving compliance by 75% and eliminating over $10K in fines the first year.
- Spearheaded the adoption of an ERP system that modernized company-wide processes and resource utilization achieving a 98% adoption rate with a 94% average daily utilization rate, leading to a 30% increase in ROI over the course of the first year.
- Wrote, submitted and tracked permits for all demolition and abatement projects while providing certified Project Designer oversight for an average of 10 ongoing projects.
