Brianna Diaz

Enthusiastic and customer-focused hospitality professional with over 7 years of experience in high-volume restaurants, customer service, and team leadership. Recognized for delivering exceptional guest experiences, strong upselling skills, and clear communication with diverse teams. Proven ability to manage operations, solve problems on the spot, and build lasting guest relationships.

Seasonal Server – Lead Server - Latitudes Waterfront Grill & Oyster Bar - Cocoa, FL

Start-up Restaurant in Cocoa, FL, Prime tourist location. Tiki Bar server - Outside only, waterfront, fast paced environment.

• Making my own Drinks, taking 10-12 tables at once, 2-4k in sales nightly

Seasonal Server - Glacier National Park – Pursuit Companies

• Delivered exceptional, attentive service while anticipating guest needs.
• Provided guidance on local attractions and activities, enhancing the overall guest visit.
• Collaborated with a diverse, international seasonal team; communicated effectively with non-native speakers.
• Maintained in-depth menu knowledge, promoted specialty items, and upsold cocktails and entrees.
• Ranked among the top servers in seasonal sales performance.

Front Desk Coordinator - Sul the Studio

• Manage and book appointments for 10+ stylists, ensuring smooth daily operations.
• Serve as salon keyholder; oversee opening/closing duties and daily cash handling.
• Maintain salon cleanliness, organization, and a positive client environment.

Shift Supervisor - Eaze

• Supervised teams of 10+ drivers, assigning routes and managing order distribution.
• Oversaw inventory control, product labeling, and compliance with receiving protocols.
• Handled daily cash drops, reconciliations, and end-of-shift financial reporting.
• Created SOPs to streamline depot operations and improve efficiency.
• Resolved customer inquiries and logistics issues in a fast-paced environment.