Brianna Harper

Assistant Manager at Acima Leasing (2025-10 – Present)

Assisted with overseeing daily retail operations, customer service performance, and sales activities in a fast-paced environment.
Managed customer lease agreements, payment arrangements, and account resolutions while maintaining professionalism and confidentiality.
Supported hiring, onboarding, scheduling, and training of new employees to improve overall team performance.
Addressed escalated customer concerns and resolved issues efficiently to maintain positive customer relationships.
Assisted with inventory management, merchandising, and operational compliance procedures.
Contributed to achieving sales and performance goals through effective communication and customer engagement.

Assistant Director of Activities at Midtown Center for Health and Rehabilitation (2023-05 – 2025-08)

Directed and managed comprehensive recreational, therapeutic, and wellness programs within a healthcare and rehabilitation environment to enhance resident engagement and quality of life.
Designed and implemented monthly and annual activity calendars tailored to residents' physical, emotional, cognitive, and social well-being.
Led and facilitated daily enrichment programs focused on mental stimulation, physical activity, social interaction, and resident wellness.
Supervised activity staff and volunteers, ensuring high-quality program execution, professionalism, and compliance with facility standards.
Collaborated closely with interdisciplinary healthcare teams, residents, and family members to develop individualized activity and care support plans.
Coordinated large-scale events, holiday celebrations, community outings, and specialized resident-centered programs to promote a positive living environment.
Maintained detailed documentation, attendance records, care notes, and departmental reports in accordance with healthcare regulations and organizational policies.
Cultivated a compassionate, engaging, and supportive atmosphere that contributed to increased resident satisfaction, participation, and overall well-being.

English Teacher at Fayette County Public Schools (2022-11 – 2024-05)

Developed and delivered engaging, standards-aligned English Language Arts instruction for students in grades 5–12.
Created comprehensive lesson plans designed to support diverse learning styles, academic needs, and student development goals.
Facilitated interactive classroom discussions, group collaboration, and multimedia-based learning to enhance student engagement and comprehension.
Assessed student performance through assignments, testing, and progress evaluations while maintaining accurate academic records and attendance documentation.
Provided individualized academic support in reading comprehension, writing proficiency, grammar, and critical thinking skills.
Implemented effective classroom management strategies that promoted a structured, inclusive, and productive learning environment.
Collaborated with faculty, staff, and parents to support student achievement, behavioral development, and overall academic success.

Call Center Representative at ALSAC/St. Jude Children's Research Hospital (2018-10 – 2024-05)

Delivered high-quality customer support in a fast-paced call center environment while managing a high volume of inbound and outbound communications.
Assisted donors, patients, and supporters by providing accurate information, resolving concerns, and ensuring exceptional service experiences.
Utilized strong communication and problem-solving skills to effectively address inquiries, process requests, and maintain positive client relationships.
Maintained detailed and confidential records while ensuring compliance with organizational procedures, HIPAA awareness standards, and data accuracy requirements.
Collaborated with multiple departments to ensure timely issue resolution and seamless customer experiences.
Demonstrated professionalism, adaptability, and multitasking abilities while consistently meeting performance and service expectations.
Supported the organization's mission by fostering meaningful interactions and maintaining a compassionate, service-focused approach with every caller.

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