Brianna J. Taylor

Oversaw daily operations including opening/closing procedures, scheduling, backroom, cash office, front end, customer service, markdowns, merchandising, and adherence to company policies and procedures.

Assistant Store Manager - TJ Maxx, The TJX Companies, Inc. - West Lebanon, NH

(2022-05 - 2025-05)

Oversaw daily operations including opening/closing procedures, scheduling, backroom, cash office, front end, customer service, markdowns, merchandising, and adherence to company policies and procedures.

• Attracted, recruited, and acquired top talent in a complex job market through comprehensive training and ongoing development for Associates.
• Coached, mentored, and led store Associates to ensure high levels of engagement, performance, and customer service; facilitated training and directed onboarding of new hires.
• Championed a customer-first culture by modeling excellent service, resolving escalated issues, and ensuring a clean, organized, and welcoming shopping environment.
• Partnered with Loss Prevention to implement strategies that minimized shrink and maintained a safe environment for customers and associates.
• Acted as a liaison between store Associates and the Home Office; ensured timely and effective communication of company initiatives and policies.

Key Carrier - Marshalls, The TJX Companies, Inc. - Mashpee, MA

(2019-07 - 2025-10)

Performed all tasks required of Manager on Duty including: supervising Associates throughout the store, guiding store opening and closing procedures as scheduled, managing daily cash office needs, and leading customer service team at the front of the store.

• Directed and supervised the merchandising flow in various departments including Shoes, Women's Apparel and Accessories, Beauty, the stockroom, Men's and Children's Apparel and Accessories, Home, and Customer Experience/Front End.
• Managed incoming inventory processes and shipments; Implemented markdown plans and merchandised inventory as needed.
• Communicated Loss Prevention strategies to coworkers and ensure adherence with regional Loss Prevention guidelines.

Visual Merchandiser - Macy's Inc. - Hyannis, MA

(2018-05 - 2020-09)

Oversaw merchandise presentation standards, seasonal floor sets, and stock replenishment to ensure brand consistency and maximize sales opportunities.

• Maintained and updated signage throughout the primary Macy's store and the Men's and Children's satellite location.
• Responsible for the aesthetic atmosphere of both locations and maintained an organized sales floor.

Marketing Intern - Top It Off Accessories - West Roxbury, MA

(2018-10 - 2018-12)

• Input sales orders into QuickBooks received by phone, email, and wholesale website.
• Updated product information on Top It Off's retail and wholesale websites.
• Assisted with setting up and overseeing trade shows and sample sales.

Merchandise Coordinator - Marshalls, The TJX Companies, Inc. - Mashpee, MA

(2013-05 - 2017-09)

Organized and stocked merchandise on the sales floor to maintain visual standards and promoted our loyalty program to provide a positive customer experience.

• Collaborated with fellow Associates to oversee merchandise flow from the backroom to the sales floor to increase productivity and sales.

B.S. - Fashion Merchandising - Framingham State University (2018-12)