Brianna Peoples

Dedicated and detail-oriented criminal justice professional with a Bachelor of Science in Criminal Justice and over 10 years of progressive experience in records management, healthcare administration, leadership, and client relations. Skilled in maintaining confidential information, investigating discrepancies, managing complex documentation, and ensuring compliance with policies and procedures. Seeking opportunities in criminal justice, investigations, legal support, or government service.

Lead Collections Specialist at Little Rock Family Dental Care (2022-10 – Present)

• Process and reconcile 30+ daily payments while maintaining accurate records.
• Investigate and resolve account discrepancies.
• Communicate billing resolutions and maintain client satisfaction.
• Ensure compliance with regulations and quality standards.

Client Care Coordinator at First Choice Senior Care (2022-06 – 2022-10)

• Coordinated schedules and resources for clients and caregivers.
• Resolved urgent scheduling issues and maintained accurate records.
• Built strong relationships to improve client satisfaction.

Physical Therapy Technician / Front Office Specialist at Physical Therapy Institute (2017-06 – 2022-06)

• Managed scheduling, insurance verification, billing, and medical records.
• Processed claims, Medicaid corrections, and liens.
• Served as notary and marketing assistant.
• Assisted patients and maintained organized documentation.

Certified Nursing Assistant at Arkadelphia, AR (2013-06 – 2017-01)

• Provided quality patient care in various healthcare settings.
• Monitored patients and assisted with daily living activities.
• Maintained safe and sanitary environments.

Bachelor of Science in Criminal Justice – Strayer University (2026-06)