Premium Ticketing Coordinator – Premium - CRYPTO.COM ARENA – AEG WORLDWIDE - Los Angeles, CA
(2023-03 - 2026-04)
- Coordinated operational logistics, scheduling, and administrative support for 100+ high-profile events annually, ensuring timely execution, stakeholder alignment, and adherence to organizational procedures
- Acted as primary operational liaison between leadership, vendors, and external stakeholders, resolving time-sensitive issues and ensuring continuity of business operations in fast-paced environments
- Provided high-level administrative and operational support to executive stakeholders, managing competing priorities, resolving issues, and maintaining strong professional relationships
- Managed financial administrative processes including invoice review, reimbursements, vendor payments, and account tracking involving high-volume and high-value transactions while ensuring compliance with organizational policies
- Developed and implemented recurring financial audit procedures that improved reporting accuracy, strengthened internal controls, and reduced account discrepancies by 35%
- Prepared and maintained operational and financial reports to support accurate billing, data tracking, and departmental reporting functions
- Maintained and updated operational data within internal systems to support accurate financial tracking, inventory management, and service delivery
- Processed time-sensitive requests while ensuring compliance with internal procedures, business requirements, and customer service standards
- Supported leadership with day-of operational coordination, issue resolution, and cross-functional communication during major events and organizational initiatives
Premium Ticketing Coordinator – Event Suites - CRYPTO.COM ARENA – AEG WORLDWIDE - Los Angeles, CA
(2022-05 - 2023-03)
- Managed premium account operations and resolved ticketing and financial issues in a high-volume customer service environment
- Investigated financial discrepancies and processed account reconciliations by coordinating supporting documentation, resulting in successful resolution of 80%+ of disputed transactions
- Coordinated scheduling logistics, operational communication, and document support for leadership and team operations
- Supported departmental operations through onboarding, training, and ongoing guidance for new staff members
- Managed confidential customer, financial, and operational information with accuracy and discretion
FEMBA Career Services – Assistant Director & Administrative Manager - UCLA ANDERSON SCHOOL OF MANAGEMENT - Los Angeles, CA
(2018-05 - 2022-05)
FEMBA Career Services – Associate Program Coordinator - UCLA ANDERSON SCHOOL OF MANAGEMENT - Los Angeles, CA
(2017-04 - 2018-04)
FEMBA Operations – Office Assistant - UCLA ANDERSON SCHOOL OF MANAGEMENT - Los Angeles, CA
(2015-08 - 2017-03)
- Managed administrative operations including budget oversight, vendor coordination, financial tracking, and logistics management for departmental programs with an annual operating budget of $250K
- Provided executive administrative support through calendar management, meeting coordination, scheduling, and logistical planning for senior leadership
- Administered travel coordination, expense reconciliation, and reimbursement processing for leadership and departmental staff in compliance with organizational policies
- Managed purchasing and financial administrative processes including purchase orders, vendor invoices, reimbursements, contract tracking, and payment coordination while maintaining accurate records and policy compliance
- Coordinated complex operational projects and departmental initiatives involving scheduling, vendor coordination, budgeting logistics, and cross-functional communication
- Prepared and distributed weekly communications and departmental updates, increasing engagement and participation in leadership programming by 50%
- Coordinated onboarding and offboarding activities including documentation, access management, and operational logistics for employees and contractors
- Supervised and trained 3 program assistants, supporting workflow management and daily departmental operations
- Supported the transition of recruiting and professional development programming into hybrid operational formats to improve accessibility and efficiency
