Shift Leader - Dairy Queen Grill & Chill - Zephyrhills, Florida
(2024-01 - 2026-06)
- Supervised team members during busy shifts, ensuring timely service and customer satisfaction.
- Promoted team morale during busy shifts through positive reinforcement and support.
- Trained new employees on menu items and customer service standards.
- Organized tasks by assigned stations to streamline workflow and enhance service delivery.
- Ensured food safety standards were upheld during food preparation and serving.
- Handled customer inquiries and resolved issues to enhance satisfaction.
- Collaborated with management to implement promotional campaigns effectively.
- Maintained cleanliness and organization of workstations for optimal workflow.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Supervised and led employees to maintain productivity and customer service levels.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
Team Leader, Sales Operations - Bealls Florida - Zephyrhills, FL
(2022-03 - 2024-01)
- Led team meetings to align sales strategies and operational goals.
- Managed inventory levels to ensure product availability for customers.
- Coordinated training sessions for new sales staff on company policies.
