Brianna Ward

I drove for MSAD 4 pre-school students, picking them up from their homes and bringing them to the school. I also have several years of customer service experience in which I handled customer calls, emails and live chat as well as handling quality assurance, auditing other agent calls and coaching when necessary.

Transportation at MSAD 4 (2024-08 – 2025-06)

I drove for MSAD 4 pre-school students, picking them up from their homes and bringing them to the school.

Customer Service Representative at Argo (2018-02 – 2022-05)

Data entry and orders. I did inbound calls, assisted customers with placing orders, assisted with questions and location of orders, as well as cancelling orders.

Dedicated Customer Service Representative and Quality Assurance at Argo (2018-03 – 2022-05)

Data entry. I assisted other agents with their calls. Handled emails and live chats. Reviewed other agents calls and coached when necessary.

Deli Associate at Walmart (2015-08 – 2018-01)

Food handling, making food orders, cooking food, started learning cake decoration.

Crew member at KFC (2013-03 – 2014-02)

Cooking food, customer face to face interaction, started training for shift leader.

Data Entry at CAI (2012-07 – 2013-12)

Contract work for the state of Maine. Transferring records from paper to digital, confirming all pertinent information had proper spellings and dates.

High School Diploma – Skowhegan Area High School (2006-08 – 2011-06)