Document Analyst - RipCord / Vastec - Tampa, FL
(2026-02)
- Review, digitize, and index sensitive records under strict security and confidentiality protocols.
- Audit digitized records against source documents and correct discrepancies before final delivery.
- Follow detailed client-specific procedures while meeting daily productivity and quality targets.
Mortgage Chain of Title Specialist - Covius - Palm Harbor, FL
(2025-12 - 2026-02)
- Analyzed real estate documents and images to clear mortgage assignment chains and prepared curative documents to client specifications.
- Routed orders through established process flows and applied specialized handling where required.
- Met KPI targets for productivity and error rate, including overtime and weekend work to meet client deadlines.
Technical Specialist (Seasonal) - Apple - Tampa, FL
(2025-07 - 2025-10)
- Tracked recurring customer issues to surface common problems and speed up resolutions.
- Troubleshot Apple devices and software, and helped streamline repair intake during peak periods.
Recreation Assistant - Air Force Civilian Service - MacDill AFB, Tampa, FL
(2024-02 - 2024-08)
- Collected and reported facility and equipment usage data for leadership review.
- Audited and maintained equipment records, improving the accuracy of inventory reporting.
- Coordinated large-scale events with leadership and outside sponsors for service members and DoD families.
Customer Support Specialist - Wise (TransferWise) - Tampa, FL
(2022-12 - 2023-10)
- Processed financial transactions securely and in line with internal policy and regulatory requirements.
- Documented recurring customer pain points and wrote help content that reduced repeat inquiries.
- Resolved inquiries across chat, email, and phone with consistently high satisfaction scores.
Remote Technical Support - Computer Generated Solutions (Lenovo / IBM) - Remote
(2022-06 - 2022-12)
- Diagnosed hardware and software issues for Lenovo and IBM clients and escalated complex cases per protocol.
- Trained new team members on troubleshooting procedures.
Sales Advisor - Best Buy - Wesley Chapel, FL
(2021-05 - 2022-05)
- Advised customers on technology purchases while meeting sales and service goals; processed payments and credit applications accurately.
Barista / Trainer - Target (Starbucks) - Tampa, FL
(2018-10 - 2021-04)
- Trained new hires on service standards and food safety; handled high-volume cash and card transactions accurately.
