Activities Assistant/ Receptionist - The Preserve Senior Living at Mentor Ridge - Mentor, Ohio
(2026 - 2026)
- Led resident council meetings and recorded detailed minutes which fostered a very strong and effective communication between the resident's and staff.
- Organized and led the daily recreational activities which contributed to the resident's well-being and physical health.
- Conducted one on one visits with numerous resident's promoting social interactions and by enhancing their positive well-beings.
- Adhered to The Department of Aging compliances, by having every visitor sign in and out of the visitor's log.
- Answered and directed calls using a multi-phone system, by providing excellent customer service, by using excellent communication when taking efficient messages, and by delivering them too the appropriate departments.
Occupancy Specialist/Assistant Property Manager - Retirement Housing Foundation - Cleveland, Ohio
(2023 - 2025)
- Excellent audit scores for calculating the resident's incomes.
- Handled the resident's problems in a timely, gracious, and supportive manner.
- Interviewed the applicant's for their move ins.
- Answered calls regarding leasing applications, the waiting list, and for work orders.
- Interviewed the residents for their Annual and Interim recertification's.
- Performed monthly verification reports on the resident's.
- Scheduled Annual and Interim appointment's for the residents recertification's.
- Conducted move in and move out inspections.
- Assisted the maintenance department with the resident's lock outs.
- Assisted the property manager with move in and move out inspections and by preparing key fobs.
Activities Assistant - Mount Saint Joseph Rehab Center - Euclid, Ohio
(2022 - 2023)
- Interviewed the residents for their Initial, Quarterly, and Annual assessment's.
- Attended residents council meetings and recorded the detailed minutes.
- Prepared residents files for The Department of Aging audits.
- Recorded resident's attendance and participation, on a daily basis.
- Assisted the dietary department when needed.
Occupancy Specialist - Retirement Housing Foundation - Cleveland, Ohio
(2014 - 2021)
- Excellent calculation scores for calculating the resident's recertification's by using a formula.
- Managed the leasing office while the property manager was on vacation.
- Performed monthly verification reports on the resident's.
- Interviewed the residents for their Annual and Interim recertification's.
- Prepared accurately the residen't's files for The Housing and Urban Development audits.
