Account Representative at State Farm (2022-07 – 2025-02)
- Managed confidential client records while maintaining accuracy and compliance with company privacy standards.
- Processed insurance policy changes, billing transactions, and documentation using internal databases.
- Communicated policy information clearly while assisting clients with questions and resolving account issues.
- Coordinated with licensed agents to ensure accurate record-keeping and timely processing of client requests.
- Built strong client relationships through professional communication and exceptional customer service.
Residential Advisor at The Residential Village (2024-08 – 2025-06)
- Fostered a supportive community for a floor of 37 residents by building strong interpersonal relationships
- Served in a 24/7 on-call rotation, responding to urgent resident concerns and crises with thorough documentation
- Maintained resident safety and building security through routine rounds and distribution of safety information
- Co-organized and facilitated community events for 380+ students in collaboration with campus partners each quarter
- Developed marketing materials to promote Residential Life events and increase student engagement
Shift Lead at Sushi and Bowls (2025-03 – Present)
- Supervised front-of-house operations during high-volume shifts while maintaining efficient workflow.
- Train and mentor new employees on customer service standards and daily procedures.
- Resolve customer concerns professionally while ensuring a positive dining experience.
- Support team communication and daily operational efficiency.
