Britney Coleman

Accomplished assistant manager with 6 years of experience in retail and pharmacy sectors, specializing in customer service and team leadership. Proven track record in training staff, managing inventory, and enhancing operational efficiency. Successfully built strong customer relationships, resulting in high repeat business rates. PTCB certified with strong organizational and interpersonal skills, adept at utilizing technology to improve processes and drive sales.

Willing to relocate: Anywhere. Authorized to work in the US for any employer.

Assistant Manager at Family Dollar (2026-03 – Present)

• Prepared daily sales and cash reports for district manager using store POS summaries and deposit slips.
• Trained new associates on POS operations, loss-prevention checks, and customer service standards.
• Conducted inventory counts and resolved shrink issues by correcting stock records and reporting variances.
• Supervised cash handling audits each night, reconciled discrepancies, and corrected register errors.

Shift Lead at Collin Street Bakery (2024-06 – 2025-06)

• Led daily briefings with crew to assign tasks, clarify priorities, and improve shift efficiency.
• Trained new hires on POS and cash-handling procedures, cutting register errors during shifts.
• Resolved customer complaints on-site, converting upset patrons into repeat customers through on-the-spot remedies.
• Monitored sales and labor reports to adjust staffing levels and control hourly payroll spend.

Lead Pharmacy Technician at CVS Pharmacy (2021-03 – 2023-09)

• Processed and filled prescriptions accurately for diverse customer needs.
• Managed inventory by tracking stock levels and ordering supplies as needed.
• Provided exceptional customer service by answering questions and resolving issues.
• Assisted pharmacists in compounding medications and preparing IV admixtures.
• Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.

Associate's degree in Computer Information Systems – DeVry University-Chicago (2024-11 – 2026-02)